How AI has positively impacted Flight Centre

🎤 Karryon: Together In Travel recently spoke with Flight Centre about how AI has (positively!) impacted the brand.

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While headlines debate AI's impact on travel, we're focused on results. Productivity up, revenue doubled, and our people still at the centre.

The secret? AI doesn't replace our people — it empowers them.

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"Don’t go thinking that AI will, or even can, replace Flight Centre’s ‘superpower’: its consultants. AI will need to be an enabler to provide them with the technology and interfaces they need in order to speed up the overall sales process… to service their customers quicker," Flight Centre Global Managing Director Andrew Stark says.

"We’re embracing AI across all our channels and all our pillars. But for us, we’ll always be a brand that has human expertise, but powered by AI — and we’ll never be the other way around."

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We're still opening stores (12 new locations this year alone), hiring talent, and investing in technology that makes our consultants faster and more effective. Because when customers are booking travel, they want human expertise backed by powerful tools.

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Our vision: Human expertise powered by AI. Never the other way around.

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Read more 🔗https://karryon.com.au/community/flight-centre-average-agent-revenue/

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