What to expect
- 01Application review
Our recruitment team reviews applications and identifies candidates whose experience aligns with the role.
- 02Recruiter screening conversation
A recruiter may invite you to a short phone or video conversation to learn more about your background, share details about the position, review next steps, and discuss any required assessments.
- 03Assessments, if applicable
Some roles include skills assessments or job simulations. Your recruiter will explain the purpose, the expected time commitment, the evaluation approach, and the accommodations available.
- 04Interview stage
You may take part in one or more virtual interviews with hiring leaders or team members. Some interviews include a presentation component, and your recruiter will tell you in advance if that applies.
- 05Decision and offer
Your recruiter will communicate next steps and outcomes once the process is complete. For successful candidates this includes a background check before an offer is finalised.
Before your interview
What your invitation will include
- Interview date and time
- Expected duration
- Interview format, phone or video
- Platform details such as Zoom or Microsoft Teams
- Names and roles of your interviewers
- Meeting link or contact method
- Recruiter contact information
You will receive an interview confirmation email with details about your interview, preparation guidance and helpful resources including the following:
To learn more about FCTG and our brands, click on the links below:
- Flight Centre Travel Group - Company Website
- Brand Website: Corporate Traveller - Canada / Corporate Traveller - Canada (FR) / Corporate Traveler - USA / FCM - Canada / FCM - Canada (FR) / FCM - USA / Flight Centre Brand
- Careers Page
- LinkedIn: FCTG Americas LinkedIn Page / Global LinkedIn Page
Technical preparation
To support a smooth interview experience we recommend a stable internet connection, a device with microphone capability, an updated browser or meeting application, and testing your technology in advance.
If you would like to test your setup beforehand, your recruiter can provide a test meeting link. If technology or internet access may be a challenge, please let us know and we will find alternative solutions.
If technology issues occur
Use the contact information provided in your invitation. Your recruiter or interviewer will assist, or reschedule if needed.
Dress code
Business casual or business formal attire is generally recommended. We recognise that clothing and appearance is an extension of who we are, and our commitment to diversity and inclusion aims to remove barriers so people can bring their full selves to work. Candidates are encouraged to dress in a way that reflects their self-identity, including cultural background. Where a disability, temporary or permanent, makes these guidelines difficult, please contact your recruiter for support.
Camera expectations
For most virtual interviews camera use is required to support conversation and connection. Camera participation is flexible to accommodate accessibility, comfort or technical needs. Options may include audio-only participation, turning the camera on only for introductions, or an alternative interview format.
Accommodation and support
Candidates are encouraged to request accommodations at any stage of the hiring process.
Requesting accommodations will never negatively impact your candidacy. All requests are handled confidentially and shared only as needed to support your experience.
How to request
Contact our Recruitment Team using the details on our contact page, or reply to the recruiter who invited you. Whenever possible we recommend submitting requests at least two business days before your interview, though requests are welcome at any time.
Examples of accommodations
Every candidate’s needs are different. These are examples, not a complete list.
- Live closed captioning
- Interview questions shared in advance
- Written instructions or follow-up materials
- American Sign Language interpreter
- Camera-optional participation
- Phone interview instead of video
- Interview agenda shared in advance
- Flexible scheduling options
- Breaks during longer interviews
- Additional time between interview stages
- Alternative assessment formats
- Extended completion time
- Screen reader compatible materials
- Assistive technology compatibility
If you are unsure whether something qualifies as an accommodation, please reach out. We are happy to discuss options with you.
During the interview
Interview formats vary by role, but a typical interview includes a welcome and overview, introductions, interview questions and discussion, a candidate presentation or assessment where applicable, time for your questions, and an overview of next steps.
Creating a supported experience
We aim for interviews to feel conversational and supportive. You are welcome to take notes, pause to think before answering, ask for clarification, request breaks when needed, and have water or step away briefly if required.
There is no single right way to interview. We value diverse communication styles and experiences.
If any issues arise during your interview, contact your recruiter using the information provided in your invitation.
After the interview
Next steps
Your recruiter will communicate expected timelines following your interview. Timelines vary depending on the role, interview scheduling and overall process requirements. We aim to keep candidates informed and will provide updates as they become available.
Outcome communication
- Successful candidates are contacted with next steps and offer details.
- Unsuccessful candidates are notified by the recruiter once a decision is made.
Specific feedback may not always be available due to company policy.