The secret to our shared success

Our VAlues

Our culture encourages creativity, collaboration and enjoyment, all while providing an opportunity for our people to explore the world and find their most fulfilling career path.

Irreverence

We take our business seriously but not ourselves. We respect each other, our customers and our suppliers.

Ownership

We take full responsibility for our business and treat it as our own.

Egalitarianism

Everyone has the same opportunities, rights and privileges. Self important people don’t fit in. There is no “us and them”.

Our Philosophies

Our Philosophies have been part of Flight Centre Travel Groups' (FCTG) DNA since the 80s. They guide how we work with customers, partners, and each other, defining who we are and forming the backbone of our culture - supporting our vision, values, and what makes us FCTG.

Our company is our people. We care for our people's health and wellbeing, their personal and professional development, and their financial security. We believe that work should be challenging and fun for everyone.

We take full responsibility for our own successes or failures. We do not externalise. We accept that we have total ownership and responsibility but not always control.

In our company we believe that every individual is equally important and has access to the same opportunities, rights, benefits and privileges. There is no them and us. Work from work (with some flexibility) is our default company position as most frontline people don’t have any choice. We work as a unified community and embrace diverse cultures, backgrounds and perspectives. We have an irreverent and fun culture of taking our business seriously but not ourselves.

Our FCTG business and community provides an inspiring, personally rewarding and challenging career pathway for our people. Promotion and transfers from within will always be our first choice and will give people the opportunity to move within our company, locally and globally.

We treat the FCTG businesses as our own, and all of our people have the opportunity to share in our company’s financial success with access to share programs, outcome and output-based incentives, BOS Schemes and profit share.

In each of our businesses there is ‘one best way’ to operate globally. We value common sense over conventional wisdom in the way we run our business. At FCTG we encourage entrepreneurial thinking to foster ownership and focus on ongoing innovation and improvement. In Global Brands we Globalise, Standardise and/or localise our OBW systems as is appropriate.

Our structure of Teams (Families), Areas (Villages) and Nations/Countries (Tribes) is simple and transparent – with accessible leaders and minimal layers between the Customer, the Frontliners and Senior Leadership.

We recognise and celebrate our individual and collective successes with recognition and rewards which are based on measurable outcomes and output based quantitative KPIs. What gets rewarded gets done is our basic principle and we financially reward outcomes, not just behaviour.

Our customers always have a choice, and we are committed to personally delivering exceptional, unbeatable and sustainable travel experiences to them, whatever it takes.

A fair margin resulting in a business profit we can be proud of, is the key measure of whether we are providing our travelling customers and travel partners with unbeatable quality and value travel experiences and travel products, as well as a caring and respectful service – an experience customer and partners genuinely value.

Preserving and enriching a world worth seeing

As one of the world’s largest travel companies, we recognise our responsibility to preserve the places we love while enriching our people, destinations and communities. We have set ambitious targets to work with suppliers and our industry to influence low-carbon travel.

See benefits in your country.

We have a host of benefits that are specific to each region we operate in. Take a look at the benefits in your country.