Employee Spotlight: meet Business Analyst Amy

We spoke with the delightful Amy Oldfield on her inspiring career journey at FCTG - from a Travel Consultant to Business Analyst.

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🎤𝑯𝒐𝒘 𝒅𝒊𝒅 𝒚𝒐𝒖𝒓 𝒋𝒐𝒖𝒓𝒏𝒆𝒚 𝒃𝒆𝒈𝒊𝒏? My journey began in 2011 joining Student Flights Fortitude Valley as a novice travel consultant. What started as a passion for travel quickly grew into a fulfilling career, and over the years I progressed into Team Leader roles, then into tech. FCTG has always felt like home.

🎤𝑾𝒉𝒂𝒕 𝒓𝒐𝒍𝒆𝒔 𝒉𝒂𝒗𝒆 𝒚𝒐𝒖 𝒉𝒆𝒍𝒅? I've held roles from travel consultant to Team Leader, and now Business Analyst and Platform Lead. With a forced career break due to COVID I completed my Graduate Certificate in Business Analytics at RMIT. I rejoined in 2023 with fresh perspective and renewed passion for shaping customer experiences through technology and analytics.

🎤𝑾𝒉𝒂𝒕 𝒅𝒐𝒆𝒔 𝒚𝒐𝒖𝒓 𝒓𝒐𝒍𝒆 𝒍𝒐𝒐𝒌 𝒍𝒊𝒌𝒆 𝒕𝒐𝒅𝒂𝒚? I work within the Customer Interaction Management program and customer channelling as a technology platform. Recently we rolled out Salesforce and integrated Genesys telephony to nearly 3000 users. My role spans requirements gathering, solution design and cross-team alignment. I run Agile ceremonies & collaborate with technical teams to deliver projects like AI-powered chatbots and intelligent customer routing to the right agent. It's a blend of Business Analysis, scrum master, communications, product management and platform stewardship.

🎤𝑾𝒉𝒂𝒕 𝒌𝒆𝒆𝒑𝒔 𝒚𝒐𝒖 𝒊𝒏𝒔𝒑𝒊𝒓𝒆𝒅? The people, innovation, and trust to try new things. I've been blessed with incredible female mentors in sales, ops and tech. I work on projects that genuinely transform how customers interact with our brands. My decade in retail stores means I'm personally connected to both customers and our consultants - the opportunity to advocate for both is more than enough motivation.

🎤𝑾𝒉𝒐 𝒂𝒓𝒆 𝒚𝒐𝒖 𝒐𝒖𝒕𝒔𝒊𝒅𝒆 𝒕𝒉𝒆 𝒐𝒇𝒇𝒊𝒄𝒆? I love exploring new hobbies, travelling, cooking and staying curious. I'm currently tackling boxing and weightlifting, diving deeper into AI, perfecting the at-home Bun Cha recipe and hiking to waterfalls whenI can. I'm also passionate about personal growth, usually with a podcast, audiobook, or new learning project.

🎤𝑾𝒉𝒂𝒕'𝒔 𝒚𝒐𝒖𝒓 𝒇𝒂𝒗𝒐𝒖𝒓𝒊𝒕𝒆 𝒘𝒐𝒓𝒌 𝒕𝒓𝒊𝒑?I've been blessed with work trips from Hawaii to Malaysia to Morocco and beyond...but my favourite is still Egypt with Intrepid in 2019, including flights to Abu Simbel and a cruise down the Nile. Close second is the 2018 Sno N Ski Mega Famil to Whistler, Sun Peaks, Big White and Silverstar!

🎤𝑾𝒉𝒂𝒕'𝒔 𝒚𝒐𝒖𝒓 𝒇𝒂𝒗𝒐𝒖𝒓𝒊𝒕𝒆 𝒅𝒆𝒔𝒕𝒊𝒏𝒂𝒕𝒊𝒐𝒏?Japan. I majored in Japanese and spent time studying in Fukuoka, which gave me real appreciation for the culture and language. I love Japan for its incredible outdoors - especially snowboarding in Hakuba and Niseko after a busy year. Whether exploring peaceful gardens or heading up a chairlift on a crisp winter morning, Japan has it all.

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