Virtual Interview Accessibility Guide

At Flight Centre Travel Group Americas, our people are atthe heart of everything we do. We are committed to creating an inclusive, respectful, and accessible hiring experience for every candidate.

We understand that interviews can feel unfamiliar orstressful. This guide explains what to expect throughout our virtual interviewprocess, how to prepare, and how to request support or accommodations at anystage.

Our goal is simple: to help every candidate participatefully.

What’s in this guide:

1 – What to expect in our hiring process

2 – Before your virtual interview (Technical preparation,dress code, camera expectations)

3 – Accommodation & accessibility support (How torequest accommodations, accommodation examples)

4 – During the interview

5 – After the interview

Need support or accommodations?

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Contact our Recruitment Team anytime:

USA: careers@us.flightcentre.com

Canada: fccareers@flightcentre.ca

What to Expect in Our Hiring Process

1.     Application Review

Our recruitment team reviews applications and identifies candidates whose experience aligns with the role.

2.     Recruiter Screening Conversation

A recruiter may invite you to a short phone or video conversation to:

1.       Learn more about your background

2.       Share details about the position

3.       Review next steps

4.       Discuss any required assessments

3.     Assessments (if applicable)

Some roles include skills assessments or job simulations. Your recruiter will explain:

·       The purpose of the assessment

·       Expectedtime commitment

·       Evaluation approach

·       Available accommodations

4.     Interview Stage

You may participate in one or more virtual interviews with hiring leaders or team members. Some interviews may also include a presentation component. Your recruiter will provide details in advance if this applies to your process.

5.     Decision & Offer

Your recruiter will communicatenext steps and outcomes once the process is complete. For successful candidates, this will include initiating a background check prior to an offerbeing finalized.

We aim to keep candidates informedthroughout each stage.

Before Your Virtual Interview

Interview Invitation: What You’ll Receive

If selected to move forward, your invitation will include:

• Interview: date and time
• Expected: duration
• Interview: format (phone or video)
• Platform: details (Zoom, Microsoft Teams, etc.)
• Names: and roles of interviewers
• Meeting: link or contact method
• Recruiter: contact information

You will receive an interview confirmation email withdetails about your interview, preparation guidance and helpful resources,including the following:

To learn more about FCTG and our brands, click on linksbelow:

• Flight     Centre Travel Group - Company Website
• Brand Website: Corporate     Traveller - Canada / Corporate Traveller - Canada (FR) / Corporate Traveler - USA /  FCM - Canada / FCM - Canada (FR) / FCM - USA   / Flight Centre Brand  
• Careers     Page
• LinkedIn: FCTG     Americas LinkedIn Page / Global     LinkedIn Page

Technical Preparation

To support a smooth interview experience, we recommend:

• A stable internet connection
• A device with microphone capability
• Updated browser or meeting application
• Testing your technology in advance

If you would like to test your setup beforehand, yourrecruiter can provide a test meeting link.

If technology or internet access may be a challenge, pleaselet us know - we are happy to find alternative solutions.

If Technology Issues Occur

If technical difficulties arise:

• Use the contact information provided in your invitation.
• Your recruiter or interviewer will assist or reschedule if needed.

Dress Code

Business casual or business formal attire is generally recommended. Our team recognizes that clothing and appearance serves as anextension of who we are and our commitment to diversity and inclusion aims toeliminate barriers for employees to bring their full selves to work. Candidatesare encouraged to dress in a manner that reflects their self-identity,including cultural background. We also recognize that there may be a need foraccommodation to these guidelines for candidates with a disability (temporaryor permanent). For support with accommodation requests please contact yourrecruiter.

Camera Expectations

For most virtual interviews, camera use is required tosupport conversation and connection. However, camera participation is flexibleto accommodate accessibility, comfort, or technical needs.

Options may include:

• Audio-only participation
• Turning the camera on only for introductions
• Alternative interview formats

Accommodation & Accessibility Support

We are committed to providing an accessible and inclusiveinterview experience. Candidates are encouraged to request accommodations at anystage of the hiring process.

Our goal is to ensure every candidate can fully participate inthe recruitment process. Requesting accommodations will never negativelyimpact your candidacy.

How to Request Accommodations

USA: careers@us.flightcentre.com

Canada: fccareers@flightcentre.ca

Whenever possible, we recommend submitting requests at least two business days before your interview, but requests are welcome at any time.

All requests are handled confidentially and shared only asneeded to support your experience.

Examples of Accommodations

Every candidate’s needs are different.Examples interview accommodations include:

Communication Supports

·      Live closed captioning

·      Interview questions shared in advance

·      Written instructions or follow-up materials

·      American Sign Language (ASL) interpreter

Interview Format Adjustments

·      Camera-optional participation

·      Phone interview instead of video

·      Interview agenda shared in advance

Scheduling Supports

·      Flexible scheduling options

·      Breaks during longer interviews

·      Additional time between interview stages

Assessment Adjustments

·      Alternative assessment formats

·      Extended completion time

·      Screen reader–compatible materials

·      Assistive technology compatibility

If you are unsure whether something qualifies as an accommodation, we encourage you to reach out as we are happy to discuss options with you.

Confidentiality

All accommodation requests are handled confidentially andshared only as needed to support your experience.

During the Interview

Interview formats may vary depending on the role, but atypical interview includes:

·      Welcome and overview

·      Introductions

·      Interview questions and discussion

·      Candidate presentation or assessment (ifapplicable)

·      Time for your questions

·      Overview of next steps

Creating a Supported Experience

We aim for interviews to feel conversational and supportive.

You are welcome to:

·      Take notes

·      Pause to think before answering

·      Ask for clarification

·      Request breaks when needed

·      Have water or step away briefly if required

There is no single “right” way to interview. We valuediverse communication styles and experiences.

If any issues arise during your interview, contact yourrecruiter using the information provided in your invitation.

After the Interview

Next Steps

Your recruiter will communicate expected timelines followingyour interview. Timelines may vary depending on the role, interview scheduling,and overall process requirements.

We aim to keep candidates informed throughout the processand will provide updates as they become available.

Outcome Communication

• Successful  candidates: Contacted with next steps and offer details
• Unsuccessful  candidates: Notified by the recruiter once a decision is made

Specific feedback may not always be available due to companypolicy

Questions or Follow-Up

If you have questions at any point, please contact yourrecruiter directly or reach out to:

USA: careers@us.flightcentre.com                                                                                                                                        

Canada: fccareers@flightcentre.ca

We are here to support you throughout your journey.

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