Senior Commercial Analyst- South Bank, QLD

Own the commercial engine of World360 Rewards—turn complex loyalty economics into bold, executive‑level decisions that drive real impact.

ABOUT THE OPPORTUNITY

As a Senior Commercial Analyst — Loyalty, you will take ownership of the commercial intelligence behind the World360 Rewards program, operating as a self-directed, executive-facing leader. You will shape the program’s commercial agenda, influence strategic decisions, and play a critical role in how investments, partnerships, and performance are evaluated. This is a high-impact role where your insights and recommendations directly influence the P&L of a growing loyalty program. You will collaborate with senior stakeholders across finance, brand teams, and external partners to drive commercial outcomes and unlock new opportunities.

KEY RESPONSIBILITIES

• Support ad hoc commercial analysis and strategic planning initiatives

• Establish and maintain partner performance tracking aligned with contractual obligations

• Leverage tools such as Excel, Power BI, and AI-assisted analysis to generate insights

• Collaborate with brand finance teams to align reporting frameworks and validate accruals

• Produce monthly performance reporting with variance analysis and forward-looking insights
• Lead annual budgeting and ongoing forecasting cycles in partnership with Finance leadership

• Translate complex program economics into clear, actionable insights for senior stakeholders

• Continuously improve models, reporting tools, and analytical frameworks as the program scales

• Present commercial findings to senior leadership including GM Finance and CFO stakeholders
• Identify commercial risks, opportunities, and gaps across the program’s P&L and partner portfolio

• Support commercial negotiations with financial modelling, sensitivity analysis, and deal structuring insights

• Develop business cases and scenario analyses with clear assumptions, sensitivities, and recommendations
• Design and deliver KPI frameworks covering member growth, redemption rates, revenue, and cost metrics

• Own and maintain commercial models including partner economics, points cost modelling, breakage and liability scenarios, and ROI analysis
• Build dynamic financial models to support decision-making across partnerships, marketing investments, technology deployments, and program strategy
• Act as the primary commercial finance partner for the EGM, World360 Rewards, proactively driving analysis and recommendations

EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree in Commerce, Finance, Business or equivalent
• CA or CPA qualified or working towards qualification (preferred)

• Experience with Power BI or similar data visualisation tools (desirable)
• Proven ability to operate autonomously and self-direct commercial priorities
• Experience building KPI frameworks, reporting, and forecasting cycles
• Strong communication and presentation skills with executive stakeholders

• 5+ years’ experience in commercial finance, FP&A, or a senior analytical role

• Strong commercial judgment and ability to translate analysis into business implications

• Demonstrated ownership of commercial modelling and decision-making, not just execution
• Advanced financial modelling skills in Excel (dynamic models, scenario analysis, business cases)
• Experience in loyalty programs, financial services, or high-volume transaction businesses (desirable)

• Exposure to partner negotiations, deal economics, or contract performance analysis (desirable)

ABOUT THE BRAND

World360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards—from travel experiences to gift cards and more. It’s a smarter way to recognise, motivate, and connect with the people who matter most.

WHAT YOU'LL ENJOY:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚 Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.