About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
ABOUT THE OPPORTUNITY
Join FCM as a VIP Travel Manager and play a key role in delivering exceptional business travel experiences for high-value corporate clients. This is an exciting opportunity for a seasoned travel professional who thrives in a fast-paced environment, managing complex domestic, regional, and international travel arrangements. You'll partner closely with travellers, travel bookers, procurement stakeholders, and suppliers to ensure seamless travel, outstanding service delivery, and long-term client retention. If you're passionate about travel, customer service excellence, and solving complex travel challenges, we'd love to hear from you.
KEY RESPONSIBILITIES
- Plan and coordinate domestic, regional, and international travel arrangements
- Manage complex itineraries including multiple destinations, visa requirements, and special travel accommodations
- Deliver outstanding customer service while ensuring compliance with client travel policies and budgets
- Support and promote customer online adoption initiatives
- Service, retain, and grow assigned client portfolios
- Manage travel quotations, bookings, finance-related queries, complaints, and customer escalations
- Ensure all enquiries are actioned within agreed service level agreements (SLAs)
- Provide clients with travel quotes, confirmations, and documentation within required timeframes
- Resolve customer queries efficiently and professionally
- Adhere to One Best Way processes and procedures
- Balance speed, accuracy, and service excellence in a high-volume environment
- Drive customer engagement and retention initiatives
- Ensure business travel arrangements are cost-effective, well-organized, and policy compliant
- Demonstrate strong problem-solving, relationship-building, and presentation skills
- Develop and maintain effective relationships with procurement stakeholders, travel bookers, travellers, and preferred suppliers
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- Matric
- South African Citizen or Permanent Resident
- Minimum 5+ years' experience in Corporate Travel
- Senior Travel Consultant experience
- Minimum 5+ years' Amadeus experience
- Domestic, Regional, International land and air booking experience
- Expert understanding of fares, ticketing, and air travel complexity
- Strong customer service and relationship management skills
- Ability to manage multiple priorities within SLA requirements
- Relevant tertiary qualification in Travel (advantageous)
What’s In It For You?
- Above market earnings plus uncapped incentives plus super!
- Tailor your ideal work-life balance with hybrid arrangements
- Free health and wellness consultations
- Free financial planning consultations
- Award winning Flight Centre employee benefits
- Social events such as Buzz Nights, opportunity to attend Global Ball overseas for high achievers
- Global career advancement/travel opportunities
- Leadership Programs & further education, training and development
- Giving Bank & Volunteer Leave
- Employee share scheme
- The opportunity to play an integral role in the growth of the business
- Travel discounts on flights, hotels and insurance for you, your family and friends
Are you ready to elevate your career in corporate travel leadership? Apply with FCM today!
We’re a business like no other. We thrive on change and are fuelled by what we call our alternative mindset. This is FCM, where different happens.
