ABOUT THE OPPORTUNITY
Join our team as a Senior FCM Travel Manager, where you'll play a critical role in delivering exceptional corporate travel management services for a prestigious client portfolio. You'll manage complex domestic, regional, and international travel arrangements while ensuring seamless customer experiences, policy compliance, and cost-effective travel solutions. This is an exciting opportunity for an experienced corporate travel professional who thrives in a fast-paced environment and enjoys building strong client relationships. You'll work alongside a collaborative team focused on service excellence, innovation, and customer success.
KEY RESPONSIBILITIES
- Plan and coordinate domestic, regional, and international business travel arrangements.
- Manage complex itineraries, including multiple destinations, visas, and special accommodation requirements.
- Deliver outstanding customer service while maintaining attention to detail and travel industry knowledge.
- Support and promote customer online adoption initiatives.
- Service, retain, and grow the client portfolio while maintaining exceptional service standards.
- Manage quoting, booking, finance-related queries, complaints, and travel documentation.
- Ensure all client enquiries are actioned within agreed SLA requirements.
- Provide accurate quotes, confirmations, and travel documentation within required turnaround times.
- Resolve client queries efficiently and professionally.
- Adhere to One Best Way processes and procedures.
- Balance competing priorities and tight deadlines while maintaining service excellence.
- Drive customer engagement, loyalty, and retention initiatives.
- Ensure all business travel remains organised, compliant, and cost-effective.
- Work rotating shifts between 08:00 and 20:00 (08:00-16:00, 09:00-17:00, 10:00-18:00, 11:00-20:00) based on business requirements.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- Matric.
- South African Citizen or Permanent Resident.
- Minimum 6+ years' experience in corporate travel.
- Senior Travel Consultant experience.
- 5+ years' Amadeus experience (Command & Graphic).
- International and regional air and land booking experience.
- Expert understanding of fares, ticketing, and complex air travel arrangements.
- Relevant travel qualification advantageous.
What's in it for you
- Flexible/hybrid working model - a mix of remote and office work.
- Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
- Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries, you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- Fun culture with industry-renowned social events (think quarterly award nights, global conferences, end-of-financial year balls + more).
- Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.).
APPLY NOW!
We’re a business like no other. We thrive on change and are fuelled by what we call our alternative mindset. This is FCM, where different happens.
