Do you love travel and want to help others experience the world?
At Ignite Travel Group, we're passionate about creating unforgettable holiday experiences through carefully curated travel packages that deliver exceptional value to our customers.
As an After Sales Consultant within our Customer Service Team, you will play a vital role in supporting customers throughout their holiday journey. This is an exciting opportunity for travel enthusiasts seeking to move away from sales and focus on delivering outstanding customer service, problem-solving, and travel support. You'll join a collaborative team environment where your expertise, attention to detail, and customer-first mindset will make a real difference.
Start date: 14 September 2026
What We Offer:
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Comprehensive Training
We’ll equip you with the tools and knowledge you need to succeed in the travel industry.Supportive Team Environment
Join a collaborative, friendly team that celebrates success and encourages growth.Career Development Opportunities
Grow your career with ongoing training and clear pathways for advancement.
What you'll be doing...
- Manage the aftersales journey for customers, ensuring a seamless and enjoyable travel experience
- Finalise and process customer payments accurately and efficiently
- Maintain professional, accurate, and detailed customer records
- Respond to customer enquiries and provide timely solutions to travel-related queries
- Deliver exceptional customer service while achieving team targets and KPIs
- Identify customer needs and provide appropriate solutions and support
- Collaborate with team members to ensure consistent service standards and customer satisfaction
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Who You Are:
- Previous minimum 2 years' customer service experience
- Strong communication and interpersonal skills
- Demonstrated customer-first approach with a passion for service excellence
- High attention to detail and accuracy in administration and payment processing
- Ability to interpret customer needs and provide effective solutions
- Strong problem-solving skills and a solutions-focused mindset
- Experience working in a fast-paced and dynamic environment
- Proficiency using Microsoft Excel and PowerPoint
Your awesome extras...
📚 Ongoing skills development
🚀 Catapult your career across a network of brands and businesses in an evolving industry
✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
👩⚕️ Access to industry leading health and well - being programs and financial advisors
🌴 Set up shop in a swanky beachfront office in Broadbeach
💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
👐🏻 Take volunteer leave as part of giving back to the local community
Ready to Start Your Journey? If you’re excited to kickstart your career in the travel industry, we want to hear from you! Apply now and let’s embark on this adventure together!
Explore the world and make a difference—one customer at a time!
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Meet the trailblazers of the travel industry. Operating as My Holiday, My Cruises and Holiday Exclusives, we handcraft unbeatable holiday packages.
