Lead the way we connect, engage, and inspire Flight Centre Travel Group teams worldwide—driving next‑generation internal communications and bringing our brand story to life through bold, strategic storytelling.
ABOUT THE OPPORTUNITY
You will lead how Flight Centre Travel Group connects, engages, and inspires its people through powerful internal storytelling. As our Internal Brand Communications Manager, you will shape and deliver a next‑generation communications strategy across global teams. This is a high‑impact role where your creativity and strategic thinking will influence employee engagement, alignment, and brand culture. You will partner with senior leaders and marketing teams to bring our vision, updates, and stories to life across multiple channels.
KEY RESPONSIBILITIES
• Deliver presentations at internal events and management meetings
• Develop and execute a global internal communications and engagement strategy
• Activate communication strategies to share business vision, initiatives, and updates
• Plan, write, and edit compelling content for intranet, newsletters, emails, and video
• Lead the creation and delivery of multi‑channel content, improving existing channels and introducing new approaches
• Establish and promote two‑way communication channels to drive employee engagement and feedback
• Create engaging internal campaigns and assets that build commitment and enthusiasm
• Provide communications support and creative input for senior executives and internal brand teams
• Translate ideas into creative briefs and storyboard concepts for designers and suppliers
• Draft executive messaging, scripts, and presentations for employee communications
• Ensure all messaging is aligned with global communications strategies and consistent across channels
• Coordinate internal communications to align with external messaging where relevant
• Support internal communication responses during crisis scenarios to protect brand reputation
• Measure and evaluate communication effectiveness through metrics and reporting
• Mentor and collaborate with internal communications team members to ensure cohesive delivery
• Collaborate with key stakeholders across local, regional, and global teams to align communications initiatives
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
• Minimum 8+ years’ experience in communications with exposure to senior stakeholders
• Degree in Communications, Journalism, PR, Media Studies, or a related discipline
• Additional qualifications in Business, Marketing, or Change Management (desirable)
• Strong experience in content creation across multiple internal communication channels
• Experience in campaign development, storytelling, and engagement strategies
• Proven ability to develop and execute strategic communication plans
• Strong stakeholder management and relationship‑building capability
• Ability to manage competing priorities and perform under pressure
• Strong business acumen, customer focus, and results orientation
• Exceptional written and verbal communication skills
What you'll Enjoy
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚 Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Flight Centre Travel Group (FCTG) is one of the worlds' largest travel networks with over 32 brands in 95 countries.
