Intern for HCMC Touring

About the Job

At Discova, we believe travel is about creating unforgettable experiences. We're looking for a detail-oriented and customer-focused Touring Coordinator to support our Touring Team in delivering seamless journeys for our travelers.

In this role, you'll be responsible for coordinating tour documentation, preparing tour materials, supporting transportation arrangements, and assisting with customer service activities. Your contribution will be essential in ensuring tour guides, tour leaders, and customers receive the support they need for a smooth and memorable travel experience.

Your Responsibilities

Tour Documentation & Administrative Support

• Review weekly guide assignments and prepare tour documentation for guides and tour leaders.
• Extract itineraries, cash advance forms, and other required documents from Tourplan.
• Print, organize, and distribute tour documents to the Touring Team.
• Prepare tour materials and operational supplies, including:
  • Welcome boards
  • Refillable water bottles
  • Eco-napkins
  • First-aid kits
  • Electric pumps and other tour essentials
• Ensure all tour preparation activities are completed accurately and on time before departure.
• Process guide and tour leader payments upon tour completion.

Transportation & Touring Support

• Assist with transportation bookings as required.
• Contact hotels to reconfirm customer pick-up times and logistics arrangements.
• Support airport transfers and emergency pick-up arrangements when needed.
• Work closely with the Touring Team to ensure smooth day-to-day tour operations.

Customer Service Support

• Conduct customer welcome calls and provide pre-tour support.
• Assist with incident reporting and issue resolution.
• Provide emergency support to customers when required.
• Contribute to delivering exceptional customer experiences throughout the journey.

About You

We're looking for someone who is highly organized, proactive, and passionate about delivering outstanding service.

Required Qualifications

• Fluent in both written and spoken English and the local language.
• Proficient in Microsoft Office applications.
• Previous experience using Tourplan is an advantage.
• Experience in tourism, travel operations, administration, or customer service is preferred.

Key Skills & Competencies

Customer Focus

• Passionate about delivering excellent customer experiences.
• Strong customer service mindset with a solutions-oriented approach.

Organization & Planning

• Excellent administrative and coordination skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Communication

• Strong verbal and written communication skills.
• Comfortable communicating with customers, suppliers, guides, team members, and leaders.
• Ability to build positive relationships with a wide range of stakeholders.

Problem Solving

• Proactive and resourceful when addressing challenges.
• Able to remain calm and make sound decisions in unexpected situations.

Adaptability

• Comfortable working under pressure and managing changing priorities.
• Flexible to support operational needs outside standard business hours when required.
• Willing to travel for business when necessary.

Cultural Fit

• Personally aligned with Discova's purpose, values, and commitment to creating meaningful travel experiences.
• Embraces diversity, collaboration, and a customer-first mindset.

What You Will Enjoy

🎉 Amazing Culture
Join Discova and Flight Centre Travel Group, a certified Great Place to Work® across multiple regions, with a team culture unlike any other in the travel industry.

🌏 Travel Benefits
Access exclusive discounts for you, your family, and friends on flights, hotels, tours, cruises, travel insurance, and more.

💎 Career Growth Opportunities
Build your career across a global organization with opportunities to learn, develop, and grow. We believe in promoting from within.

🔧 Learning & Development
Gain access to LinkedIn Learning's library of over 24,500 courses, along with tailored development opportunities to support your career progression.

🎊 Recognition & Rewards
Be part of our celebrated culture of recognition through local and global Reward & Recognition programs, EOFY celebrations, and Global Gathering events.

👐🏽 Inclusive Workplace
We are proud to be an Equal Opportunity Employer and embrace diversity in all forms, including race, ethnicity, religion, gender identity, sexual orientation, disability, and age.

🙏🏼 Make a Difference
Participate in our Corporate Social Responsibility initiatives and enjoy paid parental leave and volunteer leave opportunities.

💚 Commitment to Sustainability
We are committed to protecting the environments and communities that make travel possible for future generations.

About Discova

As a destination management company powered by 95% local talent, Discova is proud to be a diverse and inclusive workplace where our people are empowered to bring their authentic selves to work every day.

Diversity, equity, and inclusion are fundamental to who we are. We are committed to creating an environment where everyone feels valued, respected, and supported, regardless of gender identity, ethnicity, disability, age, religion, or sexual orientation.

At Discova, we don't just create journeys for our customers, we create meaningful career journeys for our people. We welcome you to our family exactly as you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!