ABOUT THE OPPORTUNITY
At Corporate Traveller, we're looking for a Customer Success Consultant to help our customers get more value from their travel programs while driving growth, retention and engagement. You'll own a portfolio of customers, using data, commercial insight and strong relationships to influence outcomes and deliver real business impact. Working as part of a high-performing national team, you'll enjoy variety, autonomy and the opportunity to develop your career in a role that sits at the intersection of customer success, account management and sales.
KEY RESPONSIBILITIES
- Own and grow a portfolio of Corporate Traveller customers, delivering exceptional service and measurable business outcomes.
- Identify growth opportunities within existing accounts and drive increased customer value, engagement and spend.
- Deliver impactful customer reviews and presentations that influence strategy and support business growth.
- Leverage data and insights to uncover opportunities, solve challenges and support customer decision-making.
- Champion the adoption of Corporate Traveller products, services and technology solutions.
- Build strong relationships with customers and internal stakeholders to maximise retention and long-term success.
EXPERIENCE & QUALIFICATIONS
- Experience in customer success, account management, business development or sales.
- Strong communication, presentation and analytical skills.
- Strong stakeholder management and relationship-building skills.
- Extensive experience using Salesforce CRM and Microsoft 365.
- Commercially minded with a passion for driving customer growth.
- Experience within a Travel Management Company (TMC) highly advantageous
WHAT YOU’LL ENJOY:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Apply today to join a world-class team!
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
We’re on a mission to take business travel to the next level. Specialising in tailored business travel management and cost-effective solutions for small to medium enterprises.
