AI Product Manager - Montreal, QC

AI Product Manager

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About the Opportunity

We're opening up Sam and Mel. As Product Manager for the headless initiative, you'll own the strategy for exposing our agentic assistants' booking, servicing, proactive, and profile capabilities to other agents, platforms, and customer environments through protocols such as MCP, A2A, and ACP.

This is a unique platform product management opportunity where you'll build products consumed by developers, partners, and autonomous agents rather than a single end-user interface. You'll work closely with Forward Deployed Engineering, design, commercial teams, and enterprise customers to shape how our agent capabilities are discovered, adopted, and integrated. If you're excited by emerging AI ecosystems, platform strategy, and solving real-world integration challenges, this role offers the chance to define a rapidly evolving product space.

Key Responsibilities

• Own the product strategy and roadmap for the headless versions of Sam and Mel, aligning priorities with the broader ASI portfolio and commercial goals.

• Define which agent capabilities are exposed, through which protocols (MCP, A2A, ACP), and in what sequence.

• Balance interoperability, openness, safety, and product differentiation in the evolution of our agent platform.

• Partner with enterprise and pilot customers to understand integration needs and translate them into clear product requirements.

• Lead product discovery activities to ensure strong problem definition before engineering commitment.

• Create, prioritize, and manage epics, stories, and acceptance criteria for protocol wrappers, adapters, and API surfaces.

• Own and continuously prioritize the product backlog based on customer, market, and business priorities.

• Manage planning and delivery workflows using ProductBoard, Shortcut, Jira, or similar tools.

• Validate completed work against acceptance criteria prior to release.

• Collaborate with Forward Deployed Engineering, design, product marketing, and commercial teams to deliver production-ready integrations.

• Develop the partner and developer adoption strategy for agent capabilities.

• Communicate roadmap priorities, trade-offs, risks, and progress to leadership and key stakeholders.

• Partner with engineering to define access models, governance frameworks, and capability permissions.

• Ensure security, access controls, and governance considerations are incorporated into product requirements.

• Use data, experimentation, and customer feedback to inform decisions and validate product direction.

• Work effectively across international teams and time zones in a fast-moving, evolving environment.

• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Other duties and tasks as assigned

Experience & Qualifications

• 5+ years of product management experience delivering SaaS, platform, API, or integration products.

• Strong experience building products consumed by developers, partners, or other technology platforms.

• Understanding of AI and LLM application patterns including agents, orchestration, and tool calling.

• Familiarity with MCP, A2A, and ACP concepts and emerging agent interoperability standards is highly desirable.

• Strong customer discovery, user research, and problem-framing skills.

• Proven ability to make data-informed product decisions and validate assumptions through experimentation.

• Experience managing backlogs, roadmaps, epics, user stories, and acceptance criteria.

• Comfortable engaging directly with customers, partners, and technical stakeholders.

• Ability to discuss technical concepts with engineering teams and understand API and integration design.

• Experience working across distributed and international teams.

• High comfort operating in ambiguous, rapidly changing environments.

• Experience with ProductBoard, Shortcut, Jira, or similar product planning tools.

• Ability to read API documentation and assess integration approaches.

• Familiarity with observability and analytics platforms such as Langfuse or Datadog is an asset.

• Experience in travel technology or the corporate travel industry is a bonus.

• Bilingual French/English required, due to the nature of the role of dealing with both English and French clients and suppliers and team members

• Bilingual French/English required, due to the nature of the role of dealing with both English and French clients and suppliers and members

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – Montreal, QC

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $100,000-$110,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

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