We're excited to invite expressions of interest for a newly evolved role within our Cruise & Tour Operations team, sitting within the Customer Service team.
This is a full-time, office-based opportunity for a highly organised and proactive individual who thrives in a fast-paced environment and enjoys bringing people, processes, and priorities together.
As the operational link across our Cruise and Tour divisions, you will play a critical role in ensuring our customers receive an exceptional experience from the moment they book through to their travel departure. This is a varied and impactful role where you'll influence business efficiency, drive process improvements, coordinate complex operational activities, and help deliver outstanding customer outcomes.
If you enjoy problem-solving, collaborating with multiple stakeholders, and making a meaningful impact across the business, this could be your next exciting opportunity.
What you'll be doing...
- Act as the central point of coordination between Operations, Aftersales, Product, Land & Logistics, Finance, Sales and Customer Service teams, ensuring effective communication and alignment
- Oversee customer and booking administration, including documentation, payments, amendments, cancellations and system maintenance
- Coordinate customer communications and large-scale campaigns relating to booking updates, itinerary changes, service updates and operational disruptions
- Monitor operational activities to ensure customer commitments are delivered accurately, professionally and on time
- Lead the coordination of cruise and touring disruptions, working with internal teams and suppliers to minimise customer impact
- Support leadership through operational reporting, workflow coordination and follow-up of key business initiatives
- Identify and implement process improvements, operational efficiencies and cross-functional business initiatives
- Analyse operational trends, resolve challenges proactively and recommend practical solutions that enhance customer and business outcomes
Who You Are:
- Experience working in a fast-paced operational, travel, tourism or service-based environment
- Exceptional organisational and time management skills, with the ability to manage multiple priorities and changing deadlines
- Strong attention to detail and commitment to delivering accurate, high-quality work
- Excellent written and verbal communication skills, with the confidence to engage stakeholders at all levels
- Experience coordinating customer communications, booking administration and operational workflows
- Proven problem-solving skills with a proactive, solutions-focused approach and the ability to take ownership of challenges
- Demonstrated ability to identify opportunities for process improvement and contribute to business efficiency initiatives
- Collaborative and customer-focused mindset, with the resilience to remain calm under pressure and drive positive outcomes
Why This Role?
Join a high-performing Cruise & Tour team and play a key role in delivering exceptional travel experiences for thousands of customers each year. Working alongside leaders and operational experts, you'll drive efficiency, improve processes and make a real impact across the business. If you're organised, detail-oriented and thrive in a fast-paced environment, we'd love to hear from you.
Your awesome extras...
📚 Ongoing skills development
🚀 Catapult your career across a network of brands and businesses in an evolving industry
✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
👩⚕️ Access to industry leading health and well - being programs and financial advisors
🌴 Set up shop in a swanky beachfront office in Broadbeach
💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
👐🏻 Take volunteer leave as part of giving back to the local community
Ready to Start Your Journey? If you’re excited to kickstart your career in the travel industry, we want to hear from you! Apply now and let’s embark on this adventure together!
Explore the world and make a difference—one customer at a time!
Meet the trailblazers of the travel industry. Operating as My Holiday, My Cruises and Holiday Exclusives, we handcraft unbeatable holiday packages.
