Set sail on a rewarding career journey with the My Cruises / Ignite Travel Cruise & Touring Academy!
We’re on the lookout for passionate, service-driven individuals to join our Cruise & Touring division in an after-sales focused role. If you thrive on building lasting customer relationships, delivering exceptional post-booking support, and ensuring every traveller’s journey is seamless—this could be the perfect opportunity for you.
No prior travel experience? No problem. We’re looking for individuals who are customer-obsessed, detail-oriented, and committed to delivering outstanding after-sales service—from booking through to post-travel follow-up.
Successful candidates will embark on a fully paid training journey, learning from Australia’s leading cruise and touring experts in an interactive, fast-paced environment. Upon completion, you'll become a Fully Accredited Cruise or Touring Consultant, with a guaranteed full-time position and exciting career pathways within the My Cruises and Touring teams.
What you’ll be doing:
- Supporting customers post-sale—managing bookings, amendments, and travel documentation
- Delivering exceptional service by resolving queries and ensuring a smooth customer journey
- Building strong, ongoing relationships to encourage repeat business and referrals
- Working closely with internal teams and suppliers to ensure every detail is taken care of
- Proactively identifying opportunities to enhance the customer experience
As part of the team, you’ll also experience cruising or touring first-hand, enjoy exclusive travel discounts, monthly recognition programs, access to health and financial wellbeing support, and work from our beautiful beachfront office in Broadbeach—how amazing is that?
Academy Training Start date is the 20th July 2026
Your awesome extras...
📚 Ongoing skills development
🚀 Catapult your career across a network of brands and businesses in an evolving industry
✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
👩⚕️ Access to industry leading health and well - being programs and financial advisors
🌴 Set up shop in a swanky beachfront office in Broadbeach
💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
👐🏻 Take volunteer leave as part of giving back to the local community
If you’re ready to set sail on a rewarding career and make a difference in travelers’ lives, apply now! Your adventure awaits!
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Meet the trailblazers of the travel industry. Operating as My Holiday, My Cruises and Holiday Exclusives, we handcraft unbeatable holiday packages.
