Touring Assistant Team Leader

About the Opportunity 

As Touring Assistant Team Leader you will manage a diverse workforce across our Operations Department to ensure success and efficiency in day-to-day procedures. You will make tangible contributions to the advancement of organisational goals and practices, by ensuring that members of staff adhere to these for successful implementation. Most importantly, you endeavour to sustain and motivate an Operations team, including guides, that delivers amazing experiences to our clients’ travellers. 

Your main responsibilities are:    

• Directly handle scheduling and management of the Touring Executive 

• Ensure Touring Team, guides and other related field staff understand and implement all trip styles and branding requirements for all accounts 

• Ensure blocking is completed for guides for GIT series based on allotment created by Reservation Team if required 

• Handle and manage service quality on daily operations and workload distribution 

• Ensure quality improvement by organising trip checks and inspections 

• Participate in recruiting of internal/external candidates and evaluate team members 

• Lead in the resolution of major operational issues and ensure 24/7 support for on the ground complaints 

About you  

The Essentials: 

• 3+ years’ experience in tourism operations or experience in leading teams in the tourism and hospitality industry is required 

• Degree in tourism and hospitality is an advantage 

• Fluent in national local language and intermediate to advanced level of written and spoken English 

The Attributes:  

• Well-developed problem-solving skills 

• Empathetic, motivational leadership skills 

• Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders) 

• High attention to detail and strong time/priority management skills 

• Customer centric with commitment to high standards of service delivery 

• Able to work both independently and in a team environment 

• Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings 

• Able to adapt to uncertainties and changes and remain calm under pressure  

• Personally aligned with Discova’s company purpose and values 

• Proficiency with Microsoft Office applications and Discova’s systems would be an advantage  

What You Will Enjoy

🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry

🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development

🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways

🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age

🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

💚 Sustainability: We're committed to protecting the environment essential to tourism's future

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!