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Business Analyst / Project Manager
Location: Noida – India (In‑office)
Role Type: Consulting – 8 months
Role Overview
We are seeking a highly skilled RPA Business Analyst with strong Project Management expertise to drive automation-led transformation across vendor and internal operations. This role blends deep business analysis expertise with end-to-end project delivery ownership, focusing on identifying automation opportunities, defining scalable solutions, and ensuring successful implementation.
The ideal candidate will bring strong experience in RPA/Intelligent Automation (specially UiPath / Power Platform), process optimization and stakeholder management, with the ability to translate business requirements into automation-ready solutions and manage delivery across cross-functional teams and stakeholders.
Key Responsibilities
1. Business Analysis & Process Optimization
- Conduct detailed process discovery, mapping (As-Is / To-Be), and automation feasibility assessments.
- Identify, evaluate, and prioritize RPA and process optimization opportunities across operations.
- Lead requirement gathering workshops and convert business needs into BRDs, FRDs, PDDs, SDDs, and SOPs.
- Perform cost-benefit analysis, ROI estimation, and business case creation for automation initiatives.
- Identify inefficiencies, risks, and propose improvements.
2. Vendor & Internal Stakeholder Coordination
- Act as the primary interface between business teams, vendors, and automation delivery teams.
- Align stakeholders on scope, priorities, SLAs and delivery expectations.
- Facilitate governance forums, steering committees and status reviews.
- Ensure vendor deliverables meet defined quality and compliance standards.
- Automation Delivery & Project Management
- Own end-to-end RPA project lifecycle – from ideation to deployment and hypercare.
- Define project plans, timelines, milestones, dependencies and risk mitigation strategies.
- Coordinate with Automation developers, solution architects and QA teams to ensure timely delivery.
- Track and report project progress, risks and outcomes to leadership stakeholders.
- Process Optimization & Governance
- Define and implement automation governance frameworks, standards and best practices.
- Establish RACI models, escalation mechanisms and control frameworks.
- Drive continuous improvement through process re-engineering and automation enhancements.
- Ensure adherence to compliance, audit and risk management requirements.
- Operational Excellence & Reporting
- Define and track KPIs, SLAs, and automation performance metrics (e.g., savings, utilization, accuracy).
- Build dashboards and reporting structures to measure automation impact and business outcomes.
- Evaluate impact of automation on customer experience, turnaround time, and operational efficiency.
Required Experience
- 8–12+ years of experience in Business Analysis, RPA/Automation, Project Management, or Operations.
- Proven experience in RPA delivery (UiPath & Power Platform).
- Strong experience in process mapping, re-engineering and documentation.
- Hands-on experience managing end-to-end automation or digital transformation projects.
- Excellent stakeholder and vendor management skills.
Preferred Experience
- Experience in ITES / BPO / Consulting / GCC environments.
- Exposure to Intelligent Automation (AI/ML, OCR, Power Platform, etc.).
- Travel industry experience is a plus.
- Experience in working within a GCC
Key Skills
- RPA & Intelligent Automation
- Business Analysis & Process Re-engineering
- Project & Program Management
- Vendor & Stakeholder Management
- Process Mapping
- Documentation (BRD, PDD, SDD, SOPs)
- Analytical Thinking & Problem Solving
- Communication & Leadership
Key Deliverables
- Automation opportunity pipeline and prioritization
- End-to-end process documentation (As-Is / To-Be)
- BRDs, PDDs, SDDs, SOPs
- Delivered automation solutions with measurable ROI
- Governance framework and operating model
- Performance dashboards and reporting
Education
Bachelor’s degree required; MBA preferred.
