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At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
As our next Organisational Change Manager (OCM), you will play a vital role in orchestrating seamless transitions in systems, processes, people, and culture within Flight Centre Travel Group. You'll spearhead people change initiatives crucial for project and organisational success by joining a collaborative and vibrant project team within the Project Management Office (PMO). From rolling out new systems to embedding fresh ways of thinking, you’ll help teams not just adapt, but thrive!
If you have a wealth of expertise in navigating diverse business landscapes to drive effective change, and get a buzz from turning uncertainty into opportunity, you'll fit right in.
Day in the life:
- Your Team: You'll work as a valued member of the OCM team, within a global PMO, managing change across various projects and bodies of work
- Your Scope: You'll be responsible for all aspects of Change Management from identifying impacts, assessing business and employee readiness, developing communications and artefacts, tracking success metrics
- Your Stakeholders: Work with key stakeholders across the globe to manage and deliver change management activities and deliverables aligned to the FCTG Change Management Framework
You'll be perfect for the role if you have:
- Qualifications: Tertiary qualifications or certification in Change Management (e.g. APMG, CMI, PROSCI, etc.) or related disciplines
- Experience: A minimum of 5 years of experience as a change manager within a large, multidisciplinary organisation and have experience with both ICT related and organisational related changes
- Knowledge: An understanding of change management methodologies and frameworks, and able to apply this to key change management deliverables (e.g. change impact analysis, assessing business readiness, creation and curation of artefacts, content and collateral, written and digital communications for change, facilitating engagement sessions and workshops
- Logistics: The ability to work on global projects, which may mean working outside standard business hours to cater for time zone differences. Some duty travel may be required to our offices across the globe (think places like Brisbane, Johannesburg, Paris, New York, Singapore - to name a few)
What you'll Enjoy:
🙋🏾♀️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉 Development: Individualised Learning & Development pathway options
🔧 Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆 Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏 Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎 Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦 Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, and access to the internal gym
🌞 Mental Health: Support and Employee Assistance Program for staff and family
🎉 Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚 Sustainability: The protection of our environment is essential to the future of tourism. As a leading travel group, we have made efforts to effect positive change in the environment
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