Meetings & Events MBO Product Owner FTC - London, UK

Role Summary 

The M&E MBO Product Owner is responsible for defining, delivering, and continuously improving the MBO & associated finance systems product capabilities that underpin the financial and operational flows for our global Meetings & Events business.

This role owns the product lifecycle for how our mid-back office is configured and built out to support M&E financial processes, and how data flows from upstream M&E operational booking flows or platforms into downstream finance systems accurately and automatically.

Working closely with M&E operations, Finance, Technology, and platform vendors, the role ensures our MBO and associated finance systems capabilities are scalable, automated, and aligned to the needs of our M&E teams and customers globally.

What You'll Do 

Product Ownership, Strategy & Roadmap

• Own the global product roadmap for the M&E mid and back office and associated finance systems, with a primary focus on our MBO and how it supports M&E financial processes and downstream flows.
• Define and communicate the product vision, strategy, and roadmap in alignment with the M&E Single Operating Model programme and the broader Finance Systems strategy.
• Translate business requirements into well-defined user stories and acceptance criteria for development & QA teams.
• Participate actively in sprint planning, reviews, and retrospectives, maintaining a continuous and well-groomed backlog.
• Work closely with adjacent Finance Systems product managers across invoicing, payments, and finance modules to ensure M&E requirements are represented consistently across the wider product portfolio.
• Act as the escalation point for M&E product prioritisation and cross-product dependency management.
• Use data and insights to define and track key success metrics. Prioritise initiatives that deliver real-world business and customer value.
• Identify opportunities to improve automation across M&E operational and financial workflows, reducing manual intervention and improving consistency across markets.
• Proactively solicit feedback from stakeholders and end users on an ongoing basis, incorporating insights into backlog prioritisation and roadmap planning to drive continuous improvement.
• Stay current with industry trends, emerging technologies, and best practices relevant to M&E operations and finance systems, continuously identifying opportunities to improve our product approach and delivery.

Requirements Management

• Collaborate with M&E operational leaders, regional market teams, Finance stakeholders, and the wider Finance Systems product team to gather, analyse, and document requirements.
• Facilitate discovery workshops to understand current state M&E processes and define the target state.
• Ensure requirements are clearly documented and communicated to the technical team in a format that enables accurate and efficient delivery.
• Continuously review and refine requirements based on feedback received throughout delivery.
  Development Oversight
• Work closely with technical and development teams to ensure the successful and timely delivery of M&E MBO features and enhancements.
• Conduct regular sprint reviews and participate actively in the agile development process.

Stakeholder & Vendor Management

• Act as the key finance systems product contact for M&E operational platform and MBO vendors, aligning vendor roadmaps and delivery plans with internal priorities.
• Work closely with M&E operational leaders, regional market teams, Finance stakeholders, and Finance Systems colleagues to understand pain points, prioritise enhancements, and validate outcomes.
• Solicit feedback from stakeholders on an ongoing basis, incorporating insights into backlog prioritisation and roadmap planning.
• Support M&E commercial, customer and onboarding teams with clear definitions of product capabilities and constraints.
• Support L2/L3 support teams with product knowledge, issue prioritisation, and root cause resolution.

Testing & Quality Assurance

• Define testing requirements and work closely with QA teams to ensure the product meets high quality standards before release.
• Ensure defects are clearly documented, prioritised, and resolved in a timely manner.
• Conduct and coordinate user acceptance testing to validate that delivered features meet stakeholder expectations.

Analytics & Reporting

• Track and report on key performance indicators related to M&E MBO platform performance and adoption.
• Use data and insights to inform prioritisation decisions and demonstrate the value delivered by the product team.
• Regularly review performance metrics with stakeholders to refine the roadmap and ensure delivery remains aligned to business outcomes.
• Continuously review delivered capabilities post-release, using performance data and stakeholder feedback to identify further improvement opportunities.

Governance, Controls & Documentation

• Produce and maintain clear product documentation including functional specifications, release notes, and capability guides to support learning and development teams, other product teams, and our support teams.
• Ensure documentation is kept current as the product evolves and new capabilities are released.
• Ensure M&E MBO products meet regulatory, compliance, and financial control requirements across all operating markets.
• Partner with Finance, Tax and Risk teams to ensure compliance and governance requirements are embedded into product design.
• Support audits and governance reviews with clear documentation and process transparency.

What We're Looking For 

• Proven experience as a Product Owner or similar role within a corporate travel or TMC environment.
• Experience within a Meetings & Events business or working on M&E-specific technology solutions – desirable.
• Experience with M&E operational booking platforms such as Qondor or equivalent event management systems – desirable.
• Strong understanding of how operational booking platforms connect to finance and ERP systems, and how financial processes such as invoicing, reconciliation, and supplier payments work in a corporate travel context
• Experience with Microsoft Dynamics 365 Finance & Operations or equivalent ERP platforms – Desirable.
• Experience delivering platform integrations and ERP implementations at enterprise scale, ideally across multiple markets.
• Strong understanding of agile methodologies, particularly Scrum, and experience leading agile delivery teams.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams.
• Ability to adapt quickly to changing priorities and work in a fast-paced environment.
• Invoicing or accounting knowledge is highly desirable.

What You'll Enjoy

• Flexible/hybrid working model - a mix of remote and office work.
• Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.