M&E Key Account Manager- Delhi / Mumbai

Hello, 

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline.  FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Day in the life:

 Monitor SLAs, KPIs, and traveler/client satisfaction metrics and Proactively manage service escalations.

 Lead and coordinate complex client engagements for regional/global accounts, ensuring structured activity management and accurate CRM documentation.

 Support the identification of development opportunities within existing accounts across a portfolio of industry sectors, building multi-level relationships (MLRs) over long-term engagement cycles.

 Develop and cultivate MLRs with senior stakeholders and key decision makers across internal and external organisations.

 Partner and collaborate with regional and global counterparts to formulate joint strategies to effectively engage and consult with clients at global, regional, and local levels.

 Lead detailed account planning and creation of actionable account development strategies based on understanding of client business priorities, travel programme strategy, and objectives.

 Clearly articulate business differentiators and communicate value to key stakeholders and C-Suite decision makers, including customised solutions, service configuration, and appropriate technology products.

 Manage multinational contract renewals and amendments, ensuring seamless transition to onboarding, operational, and account management teams where required.

 Contribute to Enterprise team objectives, client retention strategy, and the wider business plan through effective account stewardship.

 Represent the business at major industry events, conferences, and tradeshows to strengthen brand presence and client relationships.  

You'll be perfect for the role if you have:

Minimum 8 years’ experience in a professional B2B regional account management or client leadership role, including at least 5-8 years managing multinational (MNC) customers.

 Demonstrated experience managing complex, high-value regional/global accounts with multiple stakeholders across regions/globle.

 Strong track record of developing and sustaining long-term strategic client relationships at senior and CSuite level.

 Proven ability to lead complex commercial engagements, including but not limited to contract negotiations, renewals, and service optimisation initiatives.

 Experience working as an individual contributor within a high-performance enterprise environment, with accountability for client retention, account growth, and service excellence KPIs.

 Strong strategic and consultative approach, with the ability to understand client business priorities and align solutions accordingly.

 Excellent stakeholder management skills, with the ability to influence and collaborate across global, regional, and local teams.

 Commercially astute, with a strong understanding of global business travel programmes and/or M&E service environments.

 Confident communicator and presenter, capable of engaging senior executives and representing the organisation at industry events.

 High level of organisational capability, with experience managing complex account portfolios and maintaining accurate CRM documentation. 

Work Perks! - What’s in it for you: 

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. 

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary 

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself 

Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave 

Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people 

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people 

Paternity Leave: We ensure that you can spend quality time with your growing family 

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons  

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally 

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! 

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. 

We value you... 

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.  

Who we are... 

Since our beginning, our vision has always been to open up the world for those who want to see. 

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).  

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. 

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. 

Irreverence. Ownership. Egalitarianism

#LI-JM1#FCMIN#LI-Onsite