Lifecycle Marketing Coordinator- South Bank, QLD

ABOUT THE OPPORTUNITY

Are you ready to build your career in marketing automation and customer lifecycle communications? As a Lifecycle Marketing Coordinator, you will support the creation, execution and optimisation of customer journeys across email, app/web push notifications and SMS communications. Working closely with marketing, product and MarTech teams, you will help deliver the right message to the right audience at the right time while gaining hands-on experience with marketing automation platforms, campaign reporting and customer journey optimisation. This is an exciting opportunity to develop your digital marketing expertise within a collaborative global environment. 

KEY RESPONSIBILITIES

• Assist with campaign reporting, performance tracking and post-campaign analysis
• Assist in building and maintaining automated customer journeys and marketing campaigns
• Coordinate campaign timelines and support project delivery across multiple stakeholders
• Support audience segmentation, campaign testing, deployment and quality assurance activities
• Assist with maintaining marketing automation databases, templates and communication assets
• Ensure all communications are aligned with brand guidelines, tone of voice and compliance requirements
• Monitor campaign performance and identify opportunities to improve engagement and customer experience
• Collaborate with internal teams to support customer journey enhancements and cross-channel marketing initiatives
• Support the execution and optimisation of customer lifecycle communications across email, app/web push notifications and SMS channels
• Work with marketing, product and MarTech teams to gather campaign requirements and ensure timely delivery of communications
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

EXPERIENCE & QUALIFICATIONS

• Intermediate proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Travel, airline or FCTG industry experience is advantageous
• Experience coordinating marketing campaigns or projects is desirable
• Strong organisational, time management and stakeholder coordination skills
• Exposure to email marketing, CRM or marketing automation platforms is desirable
• Marketing degree (completed or currently studying) or experience in a similar marketing role
• Understanding of customer journey, lifecycle marketing or digital marketing principles is advantageous
• Experience with Salesforce Marketing Cloud or similar marketing automation platforms is desirable but not essential

What you'll Enjoy

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚 Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.