ABOUT THE OPPORTUNITY
This is an exciting opportunity to lead and shape the future of Group Travel within FCM Meetings & Events. As Head of Group Travel, you will take ownership of a high-volume, high-growth business area, leading national teams while driving innovation, operational excellence, and commercial success. You will have the opportunity to influence strategy, strengthen customer partnerships, and modernise ways of working through change and transformation initiatives. Working as a key member of the leadership team, you'll play a critical role in setting direction, growing market share, and creating an engaging, high-performing culture.
KEY RESPONSIBILITIES
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Lead the national Group Travel business, delivering sustainable growth and exceptional customer outcomes.
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Shape and execute the strategic vision for the division, driving innovation and competitive advantage.
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Develop high-performing teams and leaders, fostering a culture of engagement, accountability and success.
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Build influential customer and stakeholder partnerships that strengthen commercial performance.
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Lead business transformation initiatives to improve productivity, scalability and operational effectiveness.
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Contribute to the strategic direction and success of FCM Meetings & Events as a member of the leadership team.
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Contribute to a safe, inclusive, and accessible work environment where all team members feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
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Senior leadership experience in Group Travel, Corporate Travel or MICE.
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Proven track record growing customer portfolios, teams and commercial performance.
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Strong financial, operational and strategic leadership capability.
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Experience leading change, transformation and technology adoption.
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Exceptional stakeholder management and relationship-building skills.
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Knowledge of travel technology, GDS platforms and corporate travel operations.
WHAT YOU’LL ENJOY
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026, Sydney in 2027)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Working for FCM Meetings & Events is all about bringing the world together, one event at a time.
