We take our business seriously, but not ourselves - life just wouldn’t be fun if we all took ourselves too seriously, and it would make work a dull place to be. We respect our customers, our partners and each other.
We take full responsibility for our business because that’s what smart teams do. When you’re involved, you have responsibility.
Everyone has the same opportunities, rights, and privileges. No eyeing off the boss’s cushy office with a door or having restricted access to office snacks. We’re all considered equal players.
0:46
This one comes first, because our company IS our people. Every family, village, tribe and beyond all make up our company and it’s clear when someone feels like the right fit. We care for our colleagues’ health, wellbeing, their personal and professional development and financial security. We believe that work should be challenging and fun for everyone.
Play video
0:52
We recognise our customers always have a choice, and we care about personally delivering amazing travel experiences to them with integrity, honesty and a great attitude - all keys to our company’s success.
Play video
0:57
All of our people have the right to belong to a Team (family), a Village, an Area (tribe), a Nation and a Country to help provide them with an exciting future and a supportive working community. Promotion and transfers internally will always be our first choice and will give our people the opportunity to move globally across our company.
Play video
0:48
All of our people have the right to belong to a Team (family), a Village, an Area (tribe), a Nation and a Country to help provide them with an exciting future and a supportive working community. Promotion and transfers internally will always be our first choice and will give our people the opportunity to move globally across our company.
Play video
0:48
In our company, we believe that each person should have equal privileges and rights. In all our countries and within all our businesses there should be no ‘them and us’.
Play video
0:50
Each employee within FCTG should have the opportunity to share in the company’s success through outcome-based incentives, profit share, BOS (sometimes by franchising) and employee and leadership share schemes. Leaders and team members see the business as theirs to manage and organise.
Play video
0:46
Our people have financial incentives which are based on measurable quantitative KPIs. Our basic principle is: what gets rewarded, gets done. We reward outcomes – not behaviour.
Play video
0:51
In each of our thousands of small businesses, there is ‘one best way’ to operate. These are standard systems we employ universally until a better way is shown. We value common sense over conventional wisdom in running our business.
Play video
1:16
Our organisational structure is simple, lean, flat and transparent - with accessible leaders. Our business model is being one of the world’s best and biggest small business operators, which is why we have a maximum of 5 layers of structure. The Village is an integral part of the structure with a Village Leader running their own team and 3-5 other Teams and Leaders.
Play video
0:49
A fair margin resulting in a business profit we can be proud of is the key measure of whether we really are providing our customers with an amazing experience, product and a caring and respectful service.
Play video
