Our values

Our values are simple, powerful and they shape our behaviour from Flight Centre to the greater network of FCTG.

We have a set of three core values that are lasting and unique, guide what our employees do, and drive our organisation.

Irreverence

We take our business seriously, but not ourselves - life just wouldn’t be fun if we all took ourselves too seriously, and it would make work a dull place to be. We respect our customers, our partners and each other.

 

Ownership

We take full responsibility for our business because that’s what smart teams do. When you’re involved, you have responsibility.

 

Egalitarianism

Everyone has the same opportunities, rights, and privileges. No eyeing off the boss’s cushy office with a door or having restricted access to office snacks. We’re all considered equal players.

Philosophies

Our philosophies extend throughout our business from our people and customers to our organisational structure and profit making. 

Our behaviour

3-1 0:46
Our people

This one comes first, because our company IS our people. Every family, village, tribe and beyond all make up our company and it’s clear when someone feels like the right fit. We care for our colleagues’ health, wellbeing, their personal and professional development and financial security. We believe that work should be challenging and fun for everyone.

Play video
8-1 0:52
Our customer

We recognise our customers always have a choice, and we care about personally delivering amazing travel experiences to them with integrity, honesty and a great attitude - all keys to our company’s success.

Play video
7-1 0:57
Brightness of future

All of our people have the right to belong to a Team (family), a Village, an Area (tribe), a Nation and a Country to help provide them with an exciting future and a supportive working community. Promotion and transfers internally will always be our first choice and will give our people the opportunity to move globally across our company.

Play video
6-1 0:48
Taking responsibility

All of our people have the right to belong to a Team (family), a Village, an Area (tribe), a Nation and a Country to help provide them with an exciting future and a supportive working community. Promotion and transfers internally will always be our first choice and will give our people the opportunity to move globally across our company.

Play video
5-1 0:48
Egalitarianism and unity

In our company, we believe that each person should have equal privileges and rights. In all our countries and within all our businesses there should be no ‘them and us’.

Play video

Our operations

9-1 0:50
Ownership

Each employee within FCTG should have the opportunity to share in the company’s success through outcome-based incentives, profit share, BOS (sometimes by franchising) and employee and leadership share schemes. Leaders and team members see the business as theirs to manage and organise.

Play video
11-1 0:46
Financial incentives

Our people have financial incentives which are based on measurable quantitative KPIs. Our basic principle is: what gets rewarded, gets done. We reward outcomes – not behaviour.

Play video
12-1-1 0:51
One best way

In each of our thousands of small businesses, there is ‘one best way’ to operate. These are standard systems we employ universally until a better way is shown. We value common sense over conventional wisdom in running our business.

Play video
10-1 1:16
Family, village, tribe

Our organisational structure is simple, lean, flat and transparent - with accessible leaders. Our business model is being one of the world’s best and biggest small business operators, which is why we have a maximum of 5 layers of structure. The Village is an integral part of the structure with a Village Leader running their own team and 3-5 other Teams and Leaders.

Play video
4-1-1-1-1 0:49
Profit we are proud of

A fair margin resulting in a business profit we can be proud of is the key measure of whether we really are providing our customers with an amazing experience, product and a caring and respectful service.

Play video
Let’s help you find your dream career in the travel industry

We’re fellow travellers passionate about helping others see the world.