SA - Travel Consultant Durban

Job no: 499334

Brand: Flight Centre

Work type: Full time

Location: South Africa - Durban North

Categories: Leisure Travel & Retail

The Travel Sales consultant is responsible for delivering amazing travel experiences. We call this “Delivering Happiness”. We know all there is to know about the complexity of travel and take full ownership of our customer. We live and breathe our company philosophies and uphold our resilient culture which makes us the best company to work for.

Sales Ability :

Follow the one best way sales process
Build and manage a client base via different enquiry channels
Strong conversion ratio through knowing your competitors
Achieve monthly targets

Product Expertise:
- In depth knowledge on your Top 5 destinations in store
- In depth knowledge of your Top 3 customer personas in store
- Continuous self-development on preferred product
- Participating in supplier events, educationals and workshops

Customer Experience:

Follow the one best way Customer Experience process
Strong customer engagement driven through person to person ethos
Customer relationship management to promote the brand
Personally deliver Amazing Travel Experiences

Systems and Processes:

Become an expert on: Amadeus, Omnis, e-customer, Compass, all supplier online booking tools and e-mail
Follow one best way blueprint to mitigate risk
Continuous development on all platforms (self and through the business)

Matric
SA citizen / Relevant working visa
4 years work experience/ tertiary qualification
Travel experience advantageous

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SA - Travel Consultant Durban