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SA - Independent Flight Centre Associates Consultant

Job no: 505365
Brand: Flight Centre
Work type: Full time
Location: South Africa - Johannesburg North
Categories: Leisure Travel & Retail

Job title:

Independent Travel Consultant 

Purpose:

Our Independent Travel Consultant are the industry experts.  They have an existing client base, who are based at home, and work their own time to look after their own clients.

Primary duties and responsibilities (KRAs)
  1. Sales Ability :
  • Follow the one best way sales process
  • Build and manage a client base via different enquiry channels
  • Strong conversion ratio through knowing your competitors
  • Achieve monthly targets
  1. Product Expertise:
    • In depth knowledge on your Top 5 destinations in store
    • In depth knowledge of your Top 3 customer personas in store
    • Continuous self-development on preferred product
    • Participating in supplier events, educationals and workshops
  1. Customer Experience:
  • Follow the one best way Customer Experience process
  • Strong customer engagement driven through person to person ethos
  • Customer relationship management to promote the brand  
  • Personally deliver Amazing Travel Experiences

 
  1. Systems and Processes:
  • Become an expert on: Amadeus, Omnis, e-customer, Compass, all supplier online booking tools and e-mail
  • Follow one best way blueprint to mitigate risk
  • Continuous development on all platforms (self and through the business)
   
   

Job Requirements

Education and qualification:

Minimum requirements

Added advantage

Matric

Tertiary qualification

Experience:
  • SA citizen / Relevant working visa
  • Repeat client base
  • 2 - 4 years Travel Industry experience
  • GDS experience - Amadeus preferable 

Other:

Location:

Nationwide

Travelling:

Determined by business needs

Office hours:

Determined by business needs

Additional:

 

 

 

Apply now
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At Flight Centre Travel Group, we live and breathe our number one philosophy - our people.

Our culture is dedicated to looking after people at every stage of their experience with us. It is at the core of our company and is infused into every aspect of it.

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