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SA - Flight Centre Holidays consultant

Job no: 503221
Brand: Flight Centre
Work type: Full time
Location: South Africa - Johannesburg West
Categories: Wholesale & Product

 

 

General Information

Job title:

Flight Centre Holidays Consultant

Purpose:

 

To sell and provide information on preferred travel products and to process reservations for holiday packages, and focus on becoming an expert.  We live and breathe our company philosophies and uphold our resilient culture which makes us the best company to work for.

 

Primary duties and responsibilities (KRAs)
  1. Sales Ability :
  • Follow the one best way sales process
  • Build and manage a client base via different enquiry channels
  • Strong conversion ratio through knowing your competitors & product
  • Achieve monthly targets
  1. Product Expertise:
    • In depth knowledge on your Top 5 destinations in store
    • Continuous self-development on preferred product
    • Participating in supplier events, educationals, training and workshops
  1. Customer Experience:
  • Follow the one best way Customer Experience process
  • Strong customer engagement driven through person to person ethos
  • Customer relationship management to promote the brand  
  • Personally deliver Amazing Travel Experiences

 
  1. Systems and Processes:
  • Become an expert on: Amadeus, Calypso, Compass, all supplier online booking tools and e-mail
  • Follow one best way blueprint to mitigate risk
  • Continuous development on all platforms (self and through the business)

Hierarchy:

Team Leader and Area Leader

Key communication and relationships:

Internal: Team, Assistant Team Leader, Team Leader, Area Leader, Learning and Development, Customer care, Finance, marketing, Product, IT

External: Flight Centre travel experts and suppliers

 

Job Requirements

Education and qualification:

Minimum requirements

Added advantage

Matric

Tertiary qualification

Experience:
  • SA citizen / Relevant working visa
  • 2 years FCTG consultant experience / 2 years wholesale experience selling International Product
  • Travel experience advantageous

Other:

Location:

Johannesburg/Pretoria

Travelling:

Determined by business needs

Office hours:

Determined by business needs

Additional:

 

Soft skills / Functional / job-related

Competency

Proficiency required

Basic

Intermediate

Advanced

Computer literacy

1

2

3

Sales

1

2

3

Time management

1

2

3

Team work

1

2

3

Written and verbal Communication skills

1

2

3

 

Flexible/adaptable

1

2

3

Persistence

1

2

3

Self motivated

1

2

3

Discipline to follow through

1

2

3

 

 

 

 
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At Flight Centre Travel Group, we live and breathe our number one philosophy - our people.

Our culture is dedicated to looking after people at every stage of their experience with us. It is at the core of our company and is infused into every aspect of it.

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