SA - Corporate Travel Manager

Job no: 501201

Brand: Corporate Traveller

Work type: Full time

Location: South Africa - Durban North, South Africa - Johannesburg West

Categories: Corporate & Group Travel

General Information

Job title:

Corporate Traveller Travel Manager

Purpose:

To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.

Primary duties and responsibilities (KRAs)

Customer experience:

You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
Ensure enquiries are actioned as per agreed SLA.
Quarterly client reviews and visits
Consult with client and identify additional opportunities (iCRM)

Systems and processes:

Adhere to One Best Way finance process and procedures
Manage client payment including invoicing and statements
Assist your colleagues with their portfolios where necessary
Attend all conferences and team meetings.

Sales Ability :

Follow the one best way sales process
Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
Sales orientated and can work towards targets, commission and incentives
Achieve monthly targets

Hierarchy:

Assistant Team Leader, Team Leader, Area Leader, GM

Key communication and relationships:

Internal:

Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager

External:

Customers; Suppliers

Job Requirements

Education and qualification:

Minimum requirements

Added advantage

Matric

Relevant Tertiary qualification, e.g. Travel qualification

Experience:

Minimum 3 - 5 years working in the travel industry
Senior consultant – preferable
Amadeus – Preferable

Other:

Location:

As per business needs

Travelling:

Domestic and International as per business needs

Office hours:

As per business needs

Additional:

Own transport essential

Functional / job-related	Competency	Proficiency required
	Competency	Basic	Intermediate	Advanced
	Work Independently	1	2	3
	Customer centric	1	2	3
	Work in a changing environment	1	2	3
	Embrace company philosophies, values & change	1	2	3
	Microsoft Office – Latest version	1	2	3
	GDS Experience	1	2	3
	Mid back office system experience	1	2	3

Other / soft skills	Competency	Proficiency required
	Competency	Basic	Intermediate	Advanced
	Systematic	1	2	3
	Confident	1	2	3
	Time Management skills	1	2	3
	Disciplined to follow through	1	2	3
	Self-driven	1	2	3
	Self-Managed	1	2	3
	Flexible / Adaptable	1	2	3
	Ambitious	1	2	3
	Interpersonal skills	1	2	3
	Passionate	1	2	3
	Persistence / Resilience	1	2	3
	Written and verbal communication skills	1	2	3

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SA - Corporate Travel Manager