<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1549944535312030&amp;ev=PageView&amp;noscript=1">

Job Search

Project One (P1) Operations Lead - Montvale, NJ

Job no: 506500
Brand: Flight Centre Travel Group
Work type: Full time
Location: USA - New Jersey
Categories: Information & Technology

Job Title - Project One (P1) Operations Lead

Area - Operations

Location - Montvale, NJ


Job Purpose

The P1 Operations Lead is an expert in their field and will be responsible for the Business Operations stream across the 6 phases of the project on behalf of the Americas. These range from identification of business requirements, change management activities and managing workarounds on behalf of the Brand across the Americas. 

Key Responsibilities

Project Initiation

Participation in onboarding activities

Communicate any missing workflows

Project team kick-off meeting

Participation in the support, training, UAT approach and business readiness planning.

Business Requirements

Identify and document gaps in the Business Requirements in relation to your Discipline

Review Use cases and acceptance criteria

Clarify Business requirements with the Business Analyst and developers to ensure understanding of functionality before development occurs

Identify and Communicate risks and change impacts to the business.

Approve solution designs on behalf of the business.

Involvement in Training Needs analysis.

Review existing system and training documentation.

Review Test strategy.

Design & Development

Participate in Testing periods; Assist with business improvement changes;

Involvement & validation in data migration and system configuration.

Review and update test cases and ensure no business scenarios are missing via Requirements traceability.

Onboard Business Resources and Trainers prior to testing periods

Assist with Training materials

Identify and Communicate risks and change impacts to the business.

Review and update process flows and steps documenting future state

Present Operations process workflows


Assist Trainers with FAQ

Assist with Change Management messages and escalation processes.

Assist with training logistics

Involvement in Cutover


Floor walkers / On-ground Support for go live

Ownership of process flows for alternate solutions

Embed & Sustain

Ownership of process improvements

Involvement in Regional version release

Troubleshooting and triage

Ownership of any business and solution changes.

Responsible for updating Knowledge Base

Key Qualities

Senior Leadership

Must be a Senior Leader who is respected within your leadership teams.

Excellent communicator - Presents ideas & concepts logically and clearly.

Extensive experience in forming and creating buy-in, ownership and empowerment within teams

Clearly communicate key business outcomes with key stakeholders.


Considered an expert in your field.

Minimum 5 years’ experience in Operations.


Effective Decision Maker

Thorough knowledge of your Brand and Discipline processes

Ability to identify business opportunities for improvements

Makes difficult decisions when required

Commercial Acumen

Understands key business drivers for their Area and contribute to its success

Entrepreneurial mindset (identifies business opportunities for the organization)

Superior analytical, evaluative & problem-solving skills

Execute effectively, consistently & in a timely manner


Expert in Sabre

Proficient with Microsoft office including word and excel

Desirable: Visio, Microsoft Project

Desirable: D365 FO, Corporate RDX, Leisure RDX

Location: Montvale, NJ

FCTG USA is an affirmative action - equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!


Subscribe to this Job Search?