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GPN Salesforce Administrator - Montvale NJ
Job no: 506448
Brand: Global Procurement Network
Work type: Full time
Location: USA - New Jersey
Categories: Wholesale & Product
Job Purpose: To serve as the primary regional system administrator for The Travel Group global network on the Salesforce.com platform with 500+ users.
Accountabilities
User engagement & adoption
- Drive user engagement
- Identify and implement initiatives that will improve end-user adoption
- Assist in training of users, and grow the Salesforce.com skill set across the organization
- New feature and release training
User support
- Handle all basic administrative functions including reports & dashboards, workflows, user account maintenance and other routine tasks
- Continually analyze existing systems and processes to identify areas for improvement
- Provide guidance, support and insight into the The Travel Group decision making process
- Identify solutions to improve the business’s return on investment (ROI) in the platform
Global governance
- Recommend global solutions where appropriate
- Adhere to global governance to ensure system integrity
- Ensure regional priorities are addressed within the global team
- Keep up to date with global projects
Project management & delivery
- End to end management of projects as required; including scoping, business analysis, ROI analysis, resourcing, and project delivery
- Effectively act as the liaison between our users, vendors and the application development teams
- Capture and analyze future state requirements for regional and global initiatives
Data management
- Identify data gaps and issues
- Ensure data within the platform is maintained to a high quality
Key Skills & Competencies
Problem solving
- Demonstrates constructive conflict resolution skills to ensure a positive outcome for all involved
- Maintains objectivity and can see the big picture rather than reacting emotionally to the problem
- Knows how to embrace conflict to achieve a win/win outcome for all parties involved
- Knows how to use available resources to solve problems
- Ability to see outside the square when overcoming problems
- Encourages and assists other team members to solve problems
Commercial acumen
- Focuses on results
- Understands key business drivers and contributes to success and consistence of these drivers
- Company/product knowledge
- Demonstrates knowledge of the travel industry
- Understands CRM and the business benefits
- Understands and adheres to risk management policies
Commitment to personal learning & development
- Positively receives feedback to improve performance
- Actively seeks feedback to improve performance and self
- Recognizes and acts on opportunities for personal and professional development
- Participates in team and personal training
Team and service
- Provides outstanding professional service by exceeding all user and client/vendor expectations
- Responds positively and promptly to stakeholder issues and ensures resolution
- Acts with honesty and integrity to create trusted relationships with team and clients/vendors
- Shows empathy for client and users
Upholds company philosophies and culture
- Takes ownership for successes and failures
- Demonstrates a belief in Flight Centre Travel Group philosophies and values
- Exhibits a passion for their business and company
- Encourages a sense of enjoyment in the workplace
Makes effective decisions
- Identifies and understands issues, problems and opportunities
- Compares data from different sources to draw conclusions
- Takes actions that are consistent with available facts, constraints, and probable consequences
- Makes difficult decisions when required
Excellent communicator
- Fosters open communication
- Listens actively
- Practices information sharing
- Presents ideas and concepts logically and clearly
Time management
- Highly organized approach to work
- Demonstrates effective time management skills
- Meets deadlines
Computer literate
- Standard operating systems (MS Outlook, Excel, Word)
Qualifications
- 1+ years of experience with Salesforce.com setup and configuration essential
- Degree desired
- Agile Project Management desired
- Flight Centre Travel Group experience desired
What FCTG USA offers:
- Strengths based culture
- Onsite fitness area
- Onsite café
- Relaxed dress attire
- In-house travel planner to book discounted hotel & air
- Benefits including vision, medical, and dental after one full month of employment.
- 401K with up to 3% company match after 3 months
- Free and confidential access to our in-house financial advisor (401K, Stock Plan)
- Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Health Advocate and MD Live
- Giving back through the Flight Centre Foundation (Habitat for Humanity)
Location: Montvale, NJ
FCTG USA is an affirmative action - equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!
