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GPN Salesforce Administrator - Montvale NJ

Job no: 506448
Brand: Global Procurement Network
Work type: Full time
Location: USA - New Jersey
Categories: Wholesale & Product

Job Purpose: To serve as the primary regional system administrator for The Travel Group global network on the Salesforce.com platform with 500+ users.

Accountabilities

User engagement & adoption

  • Drive user engagement
  • Identify and implement initiatives that will improve end-user adoption
  • Assist in training of users, and grow the Salesforce.com skill set across the organization
  • New feature and release training

User support

  • Handle all basic administrative functions including reports & dashboards, workflows, user account maintenance and other routine tasks
  • Continually analyze existing systems and processes to identify areas for improvement
  • Provide guidance, support and insight into the The Travel Group decision making process
  • Identify solutions to improve the business’s return on investment (ROI) in the platform

Global governance

  • Recommend global solutions where appropriate
  • Adhere to global governance to ensure system integrity
  • Ensure regional priorities are addressed within the global team
  • Keep up to date with global projects

Project management & delivery

  • End to end management of projects as required; including scoping, business analysis, ROI analysis, resourcing, and project delivery
  • Effectively act as the liaison between our users, vendors and the application development teams
  • Capture and analyze future state requirements for regional and global initiatives

Data management

  • Identify data gaps and issues
  • Ensure data within the platform is maintained to a high quality

 

Key Skills & Competencies

Problem solving

  • Demonstrates constructive conflict resolution skills to ensure a positive outcome for all involved
  • Maintains objectivity and can see the big picture rather than reacting emotionally to the problem
  • Knows how to embrace conflict to achieve a win/win outcome for all parties involved
  • Knows how to use available resources to solve problems
  • Ability to see outside the square when overcoming problems
  • Encourages and assists other team members to solve problems

Commercial acumen

  • Focuses on results
  • Understands key business drivers and contributes to success and consistence of these drivers
  • Company/product knowledge
  • Demonstrates knowledge of the travel industry
  • Understands CRM and the business benefits
  • Understands and adheres to risk management policies

Commitment to personal learning & development

  • Positively receives feedback to improve performance
  • Actively seeks feedback to improve performance and self
  • Recognizes and acts on opportunities for personal and professional development
  • Participates in team and personal training

Team and service

  • Provides outstanding professional service by exceeding all user and client/vendor expectations
  • Responds positively and promptly to stakeholder issues and ensures resolution
  • Acts with honesty and integrity to create trusted relationships with team and clients/vendors
  • Shows empathy for client and users

Upholds company philosophies and culture

  • Takes ownership for successes and failures
  • Demonstrates a belief in Flight Centre Travel Group philosophies and values
  • Exhibits a passion for their business and company
  • Encourages a sense of enjoyment in the workplace

Makes effective decisions

  • Identifies and understands issues, problems and opportunities
  • Compares data from different sources to draw conclusions
  • Takes actions that are consistent with available facts, constraints, and probable consequences
  • Makes difficult decisions when required

Excellent communicator

  • Fosters open communication
  • Listens actively
  • Practices information sharing
  • Presents ideas and concepts logically and clearly

Time management

  • Highly organized approach to work
  • Demonstrates effective time management skills
  • Meets deadlines

Computer literate

  • Standard operating systems (MS Outlook, Excel, Word)

Qualifications

  • 1+ years of experience with Salesforce.com setup and configuration essential
  • Degree desired
  • Agile Project Management desired
  • Flight Centre Travel Group experience desired

What FCTG USA offers:

  • Strengths based culture
  • Onsite fitness area
  • Onsite café
  • Relaxed dress attire
  • In-house travel planner to book discounted hotel & air
  • Benefits including vision, medical, and dental after one full month of employment.
  • 401K with up to 3% company match after 3 months
  • Free and confidential access to our in-house financial advisor (401K, Stock Plan)
  • Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Health Advocate and MD Live
  • Giving back through the Flight Centre Foundation (Habitat for Humanity)

Location: Montvale, NJ

FCTG USA is an affirmative action - equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

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