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Field Services Technician - Montvale NJ

Job no: 506218
Brand: IT Operations & Solutions
Work type: Full time
Location: USA - New Jersey
Categories: Information & Technology

Job Summary: Providing end-user support services, including receiving, researching and resolving application and information systems problems in a team environment.


  • Respond to Tickets for applications, hardware, software, networking and server issues.
  • Setup and deploy new and existing DesktopsLaptopsServers and Printers.
  • Travel Domestically to setup NewRelocatingClosing Branches.
  • Analyze and solve problems when capable and escalate to the next support level, manage resolution of escalated calls and feedback to users.
  • Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
  • Have a solid understanding of all applications, equipment and software currently being used throughout the company.
  • Repair PC’s and server Hardware and Software.
  • Create Documentation for new issues that occur.
  • Ability to work independently on projectsproblems. As well as ability to work as a team.
  • Follow up with end users, stores, branches and headquarters groups on problem resolution.
  • Maintain internal communication by providing management with weekly reports and attending appropriate IS meetings.
  • Make sure SLA’s are met.
  • Process development and implementation; adhere to best practices.
  • Ability to accept change to new software and hardware and configurations.

Education and Skills Required: 

  • Diploma from an accredited technical school or similar certificate.
  • A+ certification preferred.
  • Ability to travel is a must.
  • Ability to create very detailed documentation.
  • Basic Networking Experience (Setting IP addresses, understanding on how to plug in RouterSwitches)
  • Hardware breakdown and assembly preferred.
  • Minimum 1 year IT work experience in a Desktop or customer support environment supporting business applications, hardware, software and personal computer tools.
  • Excellent communication, customer service, problem solving and interpersonal skills.
  • Demonstrated ability to embrace change in a demanding environment.
  • Active Directory, Microsoft Office 365 experience.
  • Hands on experience with deployment tools a plus.
  • Experience with remote administration and automated software deployments a plus.

What WE can offer YOU!

  • Strengths based culture
  • Onsite fitness area
  • Onsite café
  • Relaxed dress attire
  • In-house travel planner to book discounted hotel & air
  • National/International Award Nights https://vimeo.com/288474385/8d7ebe0ebc
  • Benefits including vision, medical, and dental after one full month of employment
  • 401K with up to 3% company match after 3 months
  • Generous paid-time off policy 
  • Free and confidential access to our in-house financial advisor (401K, Stock Plan)
  • Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Health Advocate and MD Live
  • Giving back through the Flight Centre Foundation (Habitat for Humanity, Feeding America, Earth Share)

Location: Montvale, NJ

FCTG is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

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