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Corporate Travel Agent - San Jose CA

Job no: 506009
Brand: FCM
Work type: Full time
Location: USA - California
Categories: Corporate & Group Travel

Job Title: Corporate Travel Agent, Casto Travel an FCM company

Job Summary: This position is primarily responsible for offering travel options to our corporate clients, taking into account the Company’s policies, timing, and cost via phone and electronic communication by performing the following duties.

Core duties and responsibilities include the following, but are not meant to be all inclusive. Other duties may be assigned.
  • Completes air, train, limo, hotel, and car rental requests accurately.
  • Maintains Casto Travel (an FCM company) high level of respect within the travel community by professional interaction with our vendors, including but not limited to adhering to ASTA booking practices.
  • Advises document requirements as they pertain to the traveler’s nationality and destination.
  • Keeps apprised of industry updates and vendor updates for proper client advisement.
  • Works within the pod environment to support each team member through constant communication in Slack to be sure that the work is distributed evenly.
  • Participates in continuing education programs offered by vendors and ADP as time permits.
  • Maintains active time management using the tools available.
  • Leads guidance to allow for regular on-time departures.

Minimum Qualifications:

  • High school diploma or general education degree (GED); plus 1-3 months related experience and/or training or equivalent education/experience.
  • Proficiency in Sabre preferred
  • Proficiency in Slack preferred
  • Proficiency in Booking Building preferred
  • Ability to problem solve in a timely manner by gathering and analyzing information skillfully; and then develop solutions as appropriate.
  • Manages difficult or emotional client situations. Responds promptly to client needs; solicits client feedback to improve service.  Meets commitments.
  • Demonstrates knowledge of market and competition.
  • Ability to communicate effectively both written and orally.

Physical and Mental Requirements:

While performing the duties of this job, the employee is regularly required to sit, use hands on keyboard, etc.  The employee is occasionally required to stand, reach with arms, and walk.  The employee may occasionally lift and/or move up to 10 pounds.  The noise level in the work environment is usually moderate.

Location: San Jose, CA
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!


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