After Hours International Assist Consultant (part-time)
About the Opportunity:
More of a problem solver than a salesperson?
Struggling to find the time to work and study?
Needing to find a better balance between your career and family?
If you are an experienced travel consultant and are finding yourself in one of the above positions...then our after hours Customer Care team is for you!
International Customer Care is one of Flight Centre Travel Group’s most integral support businesses. We assist FCTG corporate clients who have booked with our corporate front end teams across multiple countries. We are based in Flight Centre's Global Head Office in Southbank and are seeking experienced consultants and industry experts to join our dynamic and vibrant team.
To be successful you will have:
- 18mths + of retail or corporate travel agency experience
- GDS experience in Amadeus
- Ability to interpret fare rules and calculate change fees
- High degree of accuracy and attention to detail
- Exceptional customer service and problem solving skills
- Excellent written and verbal communication skills
- Ability to work under pressure, manage time effectively and meet deadlines
- Ability to meet challenges with resourcefulness and work autonomously
Only part time positions are on offer in the after hours business.
0.6 FTE: approx 48hrs/fortnight, minimum of 2 full weekends per month. Starting salary $36,000 p.a. plus super. A 10% salary increase will be applied once role competency is achieved (approx 6-12mths after starting.)
0.8 FTE: approx 64hrs/fortnight, predominantly more weekend and Monday shifts than week day shifts. Starting salary $48,000 p.a. plus super. A 10% salary increase will be applied once role competency is achieved (approx 6-12mths after starting.)
Additional allowances: Overtime on offer monthly. Any additional shifts picked up outside of rostered shifts will be paid at an overtime rate of $34 per hour. Additional allowance for hours worked between 00:00-06:00 ($20/hr) and public holidays at double time.
Business opening hours: Monday – Friday 1 am to 7 pm / Saturday-Sunday open 24 hours
Examples of potential shift times: 0100-0930, 0300-1130, 0500-1330, 0700-1430, 1200-2030, 1530-2400, 1830-
Join in our success by applying now!