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Online Travel Support Agent - Phoenix, AZ

Job no: 506245
Brand: FCM
Work type: Full time
Location: USA - Arizona
Categories: Corporate & Group Travel

*This position can sit in either our Phoenix, AZ, Chicago, IL or Philadelphia, PA office

FCM Travel Solutions is a leading US business travel management company with substantial growth plans looking for someone who succeeds in a dynamic, fast-paced, high-energy, high-motivation environment.  FCM's division of Online Customer Care (OCC) is looking to hire a corporate online support travel consultant to nurture and support client relationships as well as to deliver a comprehensive online travel support service that assists our valued clients with meeting their online travel program goals. 

  • Must have GDS experience - SABRE
  • Must have travel agent experience
  • Experience using CONCUR preferred
  • Fluent in French preferred

The key objectives of this position include:

• To provide level one online booking tool support service for Cliqbook, Resx, Getthere, and NUtravel 
• To deliver first class customer service to the client
• To transact all clients travel requirements, in a timely, accurate, friendly and helpful manner
• Actively develop client relationships
• Ownership of any client feedback and complaints

Requirements for this position:

• Experience in a corporate online support center and/or corporate travel consultant experience
• Strong target/goal orientation 
• Proficient in Sabre and/or Apollo 
• Strong educational background 
• Solid technical skills
• A passion for technology and travel
• Must have the ability to work under pressure and effectively multi-task while maintaining professional rapport with corporate clients. 
• Candidates should possess decisive and successful problem solving skills, be detail-oriented and have effective verbal communication skills. 


• First level online support for travelers utilizing an online booking tool and travel portal 
• Provide technical and navigational assistance by email or phone
• Assisting in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations. 
• Following company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, ticketing, Phase IVs, tickets exchanges/changes, CRS/GDS productivity. 
• Working as a team member and assisting other agents as needed in completing all functions related to servicing the client.
• Maintaining favorable working relationships with accounts and all other company employees
• Providing solutions to travel related problems clients may have experienced with arrangements. 
• Keeping supervisor promptly and fully informed of all matters of significance.
• Maintaining good attendance.

What's in it for you?

  • Fully paid training
  • Travel industry discounts
  • Leadership career pathways
  • International career opportunities
  • Comprehensive benefits package including medical, dental, vision, 401K, life insurance, and stock options

Location: Phoenix, AZ, 

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

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