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24/7 Travel Customer Service and Support - Virtual

Job no: 506087
Brand: GOGO Vacations
Work type: Full time, Part time
Location: USA - Virtual, USA - New Jersey
Categories: Wholesale & Product

* Applicant must be commutable to Montvale, NJ for training. Will become a virtual agent once successful training completed*

Available shifts: 10PM - 6AM or 9PM - 5AM (EST)

GOGO Vacations has been providing US travel agencies and travelers with quality local and international vacations since 1951.
If you dream of being a travel agent but prefer to work behind the scenes this could be the brand for you. Keep your finger on the travel pulse while learning about this exciting part of the industry.

Our 24/7 Sales Consultants assist both our Travel Agent partners and the direct traveler after hours. The role will be a combination of support to our existing customers who are looking for help with their travel booking or a travel related emergency as well as servicing existing and new and bookings.

What you'll need:

  • Proven & decisive problem solving skills
  • Strong Sales Skills
  • Great Communication skills, written & verbal
  • Attention to detail
  • Excellent Customer Service Skills
  • Ability to work as part of a "remote" team
  • GDS (blue-screen Sabre) experience required
  • Calypso Native preferred
  • Must have excellent internet service with hard line connection capability
  • Must have dedicated and quiet work environment

What you'll be doing:

  • Answer & handle calls to the GOGO 24/7 customer assistance line and Agent Assist line
  • Provide full support to GOGO customers, resolving issues on the spot
  • Handling sales inquiry after hours via phone.
  • Provide the complete sales experience to new inquiry.
  • Recording & communicating details of customer assistance calls back to the GOGO consultant and Team Leader.


  • Must be flexible to cover day shifts or overnight shifts depending on the business needs.
  • Flexibility to cover weekends/holidays. (Generous PTO policy including floating holidays to make up for working holidays)

How you'll be rewarded:

  • Base of $38,000 annually
  • Our own in-house Learning Center in Montvale, NJ - We will provide you with all the tools you need to get up and running (2 weeks) as well as on-going training to further develop your skills and knowledge
  • National and international awards nights, buzz nights, conferences, FAM Trips
  • FREE and confidential access to our own financial advisers
  • Career development and opportunities for advancement
  • Amazing company culture

Location: Montvale, NJ

FCTG is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

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