Frequently asked questions
From the application process through to the travel perks, to find out more information about a career with Flight Centre Travel Group, read our frequently asked questions.
We field lots of questions during the recruitment process, so here's a list of some of those most commonly asked to help answer any of your queries or concerns. If you can't find an answer to your question, contact one of our local HR recruitment teams in your city.
- I am thinking about applying for a role, what criteria do you look for?
Every application is considered by our team on individual merit. We select people based on a combination of your life and work experience and of course your attitude. While we don't expect our candidates to meet all criteria, here are some things we see as highly regarded:
- Successful Year 12 completion
- Customer service or sales experience
- International travel experience
- Highly driven and motivated outlook
- A genuine interest in travel
- A natural ability to build great relationships
- I don't have extensive travel experience. Am I still eligible to apply?
Our customers, across all of our leisure and corporate brands, have a high expectation that our Travel Consultants have good destination knowledge to help them with their enquiries. Because of this, travel experience is definitely advantageous. However it’s not the be all and end all. We have had successful consultants in the past with strong sales skills, good academic results and a passion for travel, who have not travelled extensively before joining the company. Don’t give up just because you haven’t been to Europe yet!
- I don't have any sales experience, can I still apply?
Sales experience is a great asset. However we also look for sales potential when assessing your application. We know that some people have natural ability to excel in a sales-based role without previous experience. Candidates that are invited to our assessment day will have the opportunity to show our recruiters their natural sales ability through a sales role play.
- Will my application be unsuccessful if I didn't complete high school or received below average marks in my final year?
We are always on the lookout for the brightest stars, so examples of academic excellence are important. Your application is assessed on a number of criteria however, not just your educational scores. For example, if you didn't complete high school but you have a great record of customer service or sales work experience and meet other aspects of our criteria you will still be considered for a career with us.
- How long does it take to be learn the role of a Travel Consultant?
While you'll be able to make bookings from your first day in your store, to become an expert Travel Consultant takes about two years. Joining Flight Centre Travel Group is not simply about getting a job, it really is about starting a new career. If you invest time into your learning (through our internal learning programs) within two years you'll have a fantastic career and business within a company that offers endless opportunities.
- What learning opportunities does Flight Centre Travel Group offer Travel Consultants?
We believe in investing in our people so that you can excel as far as you want to go. We have a number of learning programs on offer from Novice Training when you first join through to leadership development and mentor programs. When you start with us you go straight into what we call the "Welcome Aboard Program". This program helps you learn the basics of the role of a Travel Consultant. When you start work in your shop you'll be working with business coaches to ensure you hit the ground running, but with all the support you need.
- Do I need to pay to undertake qualifications and training with Flight Centre Travel Group?
We are proud to be able to offer our people the opportunity to gain professional, nationally recognised qualifications free of charge. All you need is the determination to succeed. Depending on your experience you might benefit from a course like the Flight Centre Travel Academy before commencing employment - however there is a charge for this course. For more information we suggest you enquire directly with Flight Centre Travel Academy.
- How long does the recruitment process take?
Our recruitment process is fast moving, so you're not kept waiting for too long. We aim to keep you up to date whenever there is news regarding your application. You'll hear from us within 48 hours from when you lodge your application. If you're successful you're invited to book in for a phone interview. During the phone interview the recruiter provides you with detailed information about the position on offer and also asks you a few questions to make sure we are the right fit for each other. From here, if you're successful you're invited to the final stage of the recruitment process which is a group assessment day.
Depending on your availability for your phone interview and assessment day you could have a final outcome and career offer within 1 to 2 weeks.
View our application and recruitment process page for more information on what to expect on the day.
- I am happy to travel to a number of locations and work for any of the Flight Centre Travel Group brands, do I need to apply for each role?
No, we have a centralised recruitment process, which means there’s no need for you to apply for more than one position. You will automatically be considered for all suitable vacancies, across all of our brands near you.
- I have been unsuccessful but would really like to be reconsidered, what should I do?
Contact the recruiter who you have been liaising with as they will be happy to give you feedback. Listen to their suggestions about what to work on to ensure you have the best opportunity to be successful the next time you apply. Feedback might include:
- Gain customer service or sales experience
- Travel overseas
- Complete a course with the Flight Centre Travel Academy to expand your industry knowledge
- I have applied for a position but I haven't heard back from anyone, what should I do?
The first thing we suggest you do is to check your junk mail - the first time we contact you will be via email. If you haven't received an email double check that your email address on your application is correct. If this is all correct and you haven't heard from anyone within a week contact the recruitment team in your state.
- What is it like to work for Flight Centre Travel Group?
We have a very social culture. We work hard and we play hard. We like to celebrate our successes and learn from our errors. We are certainly a "one of a kind" company. We also operate in a high performance culture involving commission, incentives and targets; and our success has been built on this model. So the harder you work, the more rewarded you are. As we are a global company we are always growing, and expanding into new regions and countries around the world, encouraging an inclusive, vibrant and outward looking culture.
- What travel opportunities are available for me when I join Flight Centre Travel Group?
Throughout your time as a Travel Consultant you’ll be given opportunities to travel through discounted travel fares, incentives, educational trips and conferences – just to name a few. Many of these opportunities are based on performance, so our highest achievers are often our most well-travelled!
- What other career opportunities are available at Flight Centre Travel Consultant?
We think one of the best things about working for us is the fact that we love to recruit from within and help our people reach their professional goals. Many of our Travel Consultants go on to become Team Leaders or Area Leaders and others end up in our head office running divisions. Even members of our Global Leadership Team started out as Travel Consultants back in the day!